VIP Team Lead

SoftConstruct; São Paulo; Híbrido; BRL 260 000 - 420 000; Tempo integral

Resumo da oferta

VBET is seeking a VIP Team Lead in Brazil to lead a high-performing Account Management team focused on VIP players. You will drive engagement initiatives, optimize processes, and collaborate with Marketing, CRM, Product, and Support to maximize player experience and commercial performance.

Ideal candidates have previous leadership experience in KAM/VIP or Account Management within iGaming/betting, with strong leadership, communication, and a commercial mindset.

Qualificações

• Previous experience leading KAM, VIP, or Account Management teams within the iGaming / betting industry
• Strong leadership, communication, and people management skills
• Commercial mindset with a strong focus on performance and business results
• Experience working with KPIs, reporting, and performance management

Responsabilidades

• Lead, guide, and support a team of Account Managers, ensuring clear goals, strong motivation, and a high-performance culture.
• Drive professional and personal growth through coaching, mentoring, training, and continuous performance support.
• Monitor team performance through a commercial and KPI-driven approach, setting targets, providing regular feedback, and implementing development plans.
• Ensure daily account management activities are executed efficiently, aligned with company standards, and support the planning and execution of player engagement initiatives and campaigns.
• Optimize team workflows, routines, and operational processes while identifying tools and opportunities to improve productivity and effectiveness.
• Track performance reports, player behavior trends, and team insights to support strategic decision-making and business planning.
• Partner with Marketing, Product, CRM, Responsible Gaming, and Support teams to align VIP strategies, initiatives, and continuous improvements.

Conhecimentos

Team leadership

Account management

VIP / KAM experience

Portuguese

English

KPI / analytics

Stakeholder management

Cross-functional collaboration

Strategic thinking

Data-driven decision making

Descrição da oferta de emprego

VBET is an award-winning sports betting and gaming operator with over 20 years of industry experience. We have grown into a global company with operations across multiple markets and more than 10 licenses. Our mission is to deliver the best betting and gaming experience in a safe, secure, and engaging environment.

The Scope and Impact

This is a key leadership role within our VIP department in Brazil, responsible for leading a high-performing team focused on building strong relationships with VIP players and maximizing both player experience and commercial performance. As the VIP Team Lead, you will oversee the development, performance, and operational excellence of the team while contributing to strategic initiatives across the business. You will report directly to the Deputy Head of Retention and collaborate closely with Marketing, CRM, Product, Responsible Gaming, and Support teams.

Team Leadership:

Lead, guide, and support a team of Account Managers, ensuring clear goals, strong motivation, and a high-performance culture.

Team Development:

Drive professional and personal growth through coaching, mentoring, training, and continuous performance support.

Performance Management:

Monitor team performance through a commercial and KPI-driven approach, setting targets, providing regular feedback, and implementing development plans.

Operational Oversight:

Ensure daily account management activities are executed efficiently, aligned with company standards, and support the planning and execution of player engagement initiatives and campaigns.

Process Improvement:

Optimize team workflows, routines, and operational processes while identifying tools and opportunities to improve productivity and effectiveness.

KPI Monitoring & Insights:

Track performance reports, player behavior trends, and team insights to support strategic decision-making and business planning.

Cross-functional Collaboration:

Partner with Marketing, Product, CRM, Responsible Gaming, and Support teams to align VIP strategies, initiatives, and continuous improvements.

Previous experience leading KAM, VIP, or Account Management teams within the iGaming / betting industry

Strong leadership, communication, and people management skills

Commercial mindset with a strong focus on performance and business results

Experience working with KPIs, reporting, and performance management

Ability to balance operational execution with strategic thinking

Deep understanding of VIP customer behavior and relationship management

Fluent Portuguese and English

Strong leadership and coaching capabilities

Commercial and performance-oriented mindset

Strategic thinking combined with operational excellence

Data-driven and analytical approach to decision-making

Excellent stakeholder management and cross-functional collaboration skills

High level of ownership, accountability, and adaptability

Ability to thrive in a fast-paced and dynamic environment

Opportunity to lead and shape a high-impact VIP team

Direct influence on VIP strategy, player experience, and business performance

International environment with cross-functional collaboration

Fast-paced industry with continuous learning and career development opportunities

Opportunity to drive innovation, process improvements, and team growth