Telecom Analyst (Junior)

Jobtailor; São Paulo; Presencial; BRL 60 000 - 100 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking a skilled technical support engineer for telephony and call center platforms. You will analyze incidents, diagnose issues, and drive resolution while maintaining service availability and collaborating with Infrastructure, Development, and Operations teams.

The role requires knowledge of VoIP, SIP, TCP/IP, Linux/Windows servers, and backend programming with Python, Node.js, or Go.

Qualificações

• Bachelor's degree in Computer Networks, Computer Science, Information Systems, or related field.
• Knowledge of VoIP concepts, SIP, and TCP/IP networking.
• Experience with Linux and Windows Server administrations.
• Basic programming skills in Python, Node.js, or Go.
• Familiarity with call center environments and telephony platforms.
• Ability to analyze and solve problems.
• Experience with Altitude or Khomp telephony platforms is a plus.

Responsabilidades

• Provide technical support to users of telephony and call center platforms, performing analysis, diagnosis, and incident resolution
• Support and maintain the telecommunications environment, ensuring service availability
• Assist in the administration of Linux and Windows servers related to telephony solutions
• Perform configuration, testing, and support in VoIP environments, IP PBX, SIP trunks, gateways, and voice platforms
• Support administration and maintenance of Altitude and Khomp platforms, performing basic configurations, monitoring, and opening support tickets with vendors when necessary
• Participate in the deployment, testing/validation, and evolution of new internally developed telephony and call center solutions
• Perform preventive and corrective maintenance on telecommunications systems
• Assist in identifying and resolving issues related to voice communication, networking, and system integrations
• Record procedures, document configurations, and keep technical documentation up to date
• Work together with Infrastructure, Development, and Operations teams to ensure service continuity

Conhecimentos

VoIP Telephony

SIP Concepts

TCP/IP Networking

Linux Server Administration

Windows Server Administration

Backend Programming (Python)

Backend Programming (Node.js)

Backend Programming (Go)

Database Management (SQL)

Database Management (PostgreSQL)

Problem Analysis

Problem Solving

Call Center Environments

Formação académica

Bachelor's degree in Computer Networks / Computer Science / Information Systems / Computer Engineering / related fields

Ferramentas

Altitude Platform

Khomp Platform

Telephony Solutions

Call Center Platforms

Descrição da oferta de emprego

• Provide technical support to users of telephony and call center platforms, performing analysis, diagnosis, and incident resolution
• Support and maintain the telecommunications environment, ensuring service availability
• Assist in the administration of Linux and Windows servers related to telephony solutions
• Perform configuration, testing, and support in VoIP environments, IP PBX, SIP trunks, gateways, and voice platforms
• Support administration and maintenance of Altitude and Khomp platforms, performing basic configurations, monitoring, and opening support tickets with vendors when necessary
• Participate in the deployment, testing/validation, and evolution of new internally developed telephony and call center solutions
• Perform preventive and corrective maintenance on telecommunications systems
• Assist in identifying and resolving issues related to voice communication, networking, and system integrations
• Record procedures, document configurations, and keep technical documentation up to date
• Work together with Infrastructure, Development, and Operations teams to ensure service continuity

Requirements

• Basic knowledge of backend programming languages (Python, Node.js, or Go)
• Experience with databases (SQL and PostgreSQL)
• Bachelor's degree completed or in progress in Computer Networks, Computer Science, Information Systems, Computer Engineering, or related fields
• Basic knowledge of Linux and Windows Server
• Knowledge of VoIP telephony, SIP concepts, and TCP/IP networking
• Familiarity with call center environments and telephony platforms
• Ability to analyze and solve problems
• Bachelor's degree in progress or completed

Core Competencies

Demonstrates expertise in VoIP telephony, SIP concepts, and TCP/IP networking while providing technical support for telephony and call center platforms. Proficient in Linux and Windows server administration, with a solid foundation in backend programming and database management.

Highest-signal resume keywords

• VoIP Telephony
• SIP Concepts
• Linux Server Administration
• Backend Programming (Python, Node.js, Go)
• Database Management (SQL, PostgreSQL)

ATS Optimization Keywords

Hard Skills

• VoIP Telephony
• SIP Concepts
• Linux Server Administration
• Windows Server Administration
• Backend Programming (Python)
• Backend Programming (Node.js)
• Backend Programming (Go)
• Database Management (SQL)
• Database Management (PostgreSQL)
• TCP/IP Networking

Soft Skills

• Problem Analysis
• Problem Solving

Industry Keywords

• Telecommunications
• Call Center Environments
• Technical Support
• Service Availability
• Incident Resolution

Tools & Technologies

• Altitude Platform
• Khomp Platform
• Telephony Solutions
• Call Center Platforms