Telecom Analyst, VoIP

Jobtailor; Curitiba; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a Telecom Systems Engineer to monitor incidents, analyze telephony flows, and manage SIP PBX configurations in a dynamic environment.

You will configure gateways, IVRs, and dialers, while collaborating with vendors and internal teams to optimize resources and stability. Proficient in Linux, scripting, and API integrations is essential.

Qualificações

• Bachelor degree in telecom/CS/engineering or related field.
• Experience with call center operations, dialers, and flow management.
• Configuration of voice gateways / Session Border Controllers (Khomp, TelcoBridges, or similar).
• SIP PBX (Alcatel/Asterisk).
• Predictive dialers (Aspect/Olos/Genesys).
• TCP/IP networking knowledge.
• GNU/Linux administration (services, users, processes).
• Programming in PHP, Python, or Bash.
• Knowledge of log analysis, routing, flows, and troubleshooting.
• Database knowledge (MySQL/SQL Server).
• Experience with APIs and telecom integrations.
• Familiarity with Power BI, Tableau, or Canva.
• Certifications such as dCAP and/or LPIC-1/LPIC-2 are a plus.

Responsabilidades

• Monitor, prevent, and analyze incidents in telecom environments.
• Analyze calls, routing, queues, recordings, and telephony flows.
• Configure and administer telephony environments, extensions, IVRs, dialers, and integrations.
• Support configuration and maintenance of voice gateways, SBCs, and SIP PBXs.
• Perform technical analyses and propose improvements for stability and resources.
• Participate in telecom project implementation and evolution.
• Collaborate with vendors and internal teams to resolve incidents and improvements.
• Contribute to automation and parameterization of processes and rules.
• Oversee the team’s operational tasks, ensuring organization and quality.

Conhecimentos

Call center operations experience

TCP/IP networking

GNU/Linux administration

Log analysis and troubleshooting

APIs and telecom integrations

PHP/Python/Bash programming

Formação académica

Bachelor's degree in Telecommunications Systems

Bachelor's degree in Computer Science / ADS

Bachelor's degree in Computer Engineering

Digium Certified Asterisk Professional (dCAP)

LPIC-1 Certification

LPIC-2 Certification

Ferramentas

Voice gateways / SBCs configuration

SIP PBX (Alcatel/Asterisk)

Predictive dialers (Aspect/Olos/Genesys)

Power BI

Tableau

Canva

MySQL/SQL Server

Descrição da oferta de emprego

Responsibilities

• Monitor, prevent, and perform root cause analysis of incidents in telecommunications environments
• Perform analysis and remediation related to calls, routing, queues, recordings, and telephony flows
• Configure and administer telephony environments, extensions, IVRs, dialers, and integrations
• Support configuration and maintenance of voice gateways, SBCs, and SIP PBXs
• Conduct technical analyses and propose improvements to optimize resources and enhance system stability
• Participate in the implementation and evolution of telecom projects
• Work with vendors and internal teams to resolve incidents and implement improvements
• Contribute to the automation and parameterization of processes and technical rules within the environment
• Execute and manage the team's operational tasks, ensuring organization, prioritization, and quality of deliverables

Requirements

• Bachelor's degree in Telecommunications Systems, Computer Science, Systems Analysis and Development (ADS), Computer Engineering, or related fields
• Experience with call center operations, dialers, and flow management (dialing, IVR, bots, and CRM)
• Configuration of voice gateways / Session Border Controllers (Khomp, TelcoBridges, or similar)
• SIP PBX (Alcatel/Asterisk)
• Predictive dialers (Aspect/Olos/Genesys)
• TCP/IP networking
• GNU/Linux — administration of services, users, processes, and system configurations
• Programming languages (PHP/Python/Bash)
• Knowledge of log analysis, routing, flows, and technical troubleshooting
• Database knowledge (MySQL/SQL Server)
• Experience with APIs and telecom integrations
• Familiarity with Power BI, Tableau, or Canva
• Certifications: Digium Certified Asterisk Professional (dCAP) and/or LPIC-1 or LPIC-2.