Technical Support Engineer

Private Advertiser; Região Norte; Hybrid; BRL 60,000 - 100,000; Full time

Job summary

Private Advertiser seeks a Technical Support Engineer for full-time work providing technical support for infrastructure systems to ensure performance, reliability, and availability of critical assets. You will serve as the primary liaison between clients and internal teams, diagnosing issues and deploying effective solutions.

You will assist in installation, commissioning, and testing of new infrastructure, contribute to SOPs, and engage with clients to meet technical requirements.

Qualifications

• Must have a recognised technical qualification or certification relevant to electrical/mechanical/HVAC or related trades.
• Experience as a Technical Support Engineer in data centres, facilities management, or industrial services is preferred.
• Good knowledge of electrical/electronic principles and fault diagnosis.

Responsibilities

• Provide first-line and second-line technical support to clients using infrastructure equipment and systems.
• Diagnose, troubleshoot, and resolve technical issues; identify root causes and implement solutions.
• Maintain detailed documentation of all support cases, troubleshooting steps, actions, and resolutions.
• Engage with clients to understand technical requirements and deliver effective support solutions.
• Escalate complex or unresolved issues to senior engineers or technical teams as needed.
• Assist in installation, commissioning, and testing of new infrastructure systems.
• Contribute to development and maintenance of technical SOPs and documentation.

Skills

Analytical thinking

Problem solving

Communication skills

Independent & collaborative work

Willingness to travel

Education

Technical qualification or certification (Electrical/Mechanical/HVAC)

Tools

Multimeters

Oscilloscopes

Job description

About the role

We are seeking a Technical Support Engineer to join our team on a full-time basis. In this role, you will provide technical support for infrastructure system solutions, ensuring optimal performance, reliability, and availability of critical systems. You will serve as the key liaison between clients and internal teams, diagnosing technical issues, implementing effective solutions, and supporting service delivery improvements. This position plays a vital role in maintaining high levels of customer satisfaction and ensuring the operational excellence of the organisation.

Key responsibilities

• 1. Provide first-line and second-line technical support to clients using various infrastructure equipment and systems.
• 2. Diagnose, troubleshoot, and resolve technical issues by identifying root causes and implementing effective solutions.
• 3. Maintain accurate and detailed documentation of all support cases, including troubleshooting steps, actions taken, and final resolutions.
• 4. Engage with clients to understand their technical requirements and deliver appropriate and effective support solutions.
• 5. Escalate complex or unresolved issues to senior engineers or relevant technical teams when required.
• 6. Assist in the installation, commissioning, and testing of new infrastructure systems and equipment.
• 7. Contribute to the development and maintenance of technical documentation, procedures, and standard operating procedures (SOPs).

What we're looking for

• 1. Possess a recognised technical qualification or certification relevant to the field of specialisation (e.g. Electrical, Mechanical, HVAC, or related trades).
• 2. Proven experience as a Technical Support Engineer, preferably within data centres, facilities management, or industrial services environments.
• 3. Strong understanding of electrical and electronic principles, including circuit analysis and troubleshooting methodologies is preferred.
• 4. Proficient in the use of diagnostic and testing equipment such as multimeters, oscilloscopes, and related electrical tools.
• 5. Experience with industrial control systems, power distribution systems, or data centre infrastructure will be highly advantageous.
• 6. Strong analytical and problem-solving skills with a systematic approach to fault identification and resolution.
• 7. Excellent communication skills, with the ability to clearly explain technical concepts to non-technical stakeholders.
• 8. Ability to work independently as well as collaboratively in a fast-paced and dynamic environment.
• 9. Able to perform hands‑on technical work, including climbing, lifting, and working at heights when required.
• 10. Possess a valid driving licence and willingness to travel to client sites within Singapore.
• 11. Flexible and willing to support after office hours work or emergency call‑outs when necessary.