Level 1 IT Support Engineer (Field-Based)

Mobiz Inc; Campinas; Hybrid; BRL 48,000 - 72,000; Full time

Job summary

Mobiz Inc in Campinas, Brazil, seeks a dependable Level 1 IT Support Engineer with 3+ years of hands-on on-site experience to support a client’s production facility. You will diagnose hardware, software, and connectivity issues, install OSes and business apps, and ensure smooth workstation setup and asset documentation.

This role requires face-to-face user support, clear ticketing, and collaboration with internal teams to meet safety and site procedures.

Qualifications

• High school diploma or equivalent.
• Associate's or Bachelor’s in IT, Computer Science, or related field.
• Certifications (Highly Preferred): CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate.

Responsibilities

• Troubleshoot and repair hardware issues (PCs, printers, scanners, etc.).
• Install and configure Windows and macOS, plus standard business apps.
• Set up and deploy new workstations, laptops, and mobile devices.
• Troubleshoot basic network connectivity (wired/wireless).
• Assist with patching and cabling in data closets as needed.
• Support workstation moves and hardware upgrades.
• Maintain accurate records of IT assets and support docs.
• Deliver excellent customer service during on-site interactions.

Skills

Windows 10/11

macOS basics

PC hardware

Networking TCP/IP DNS DHCP

Microsoft 365

Remote support tools

ITSM tools

Customer service

Communication

Time management

Education

High school diploma

Associate/Bachelor in IT

CompTIA A+

Microsoft 365 Endpoint Admin

Tools

TeamViewer

Microsoft RDP

ServiceNow

Jira

Zendesk

Active Directory

Job description

About the Role

We are seeking a dependable and customer-focused Level 1 IT Support Engineer with at least 3 years of experience to provide on-site technical support at a client's production facility. This role bridges the gap between remote IT support and advanced IT engineering teams by resolving hardware, software, and connectivity issues at the ground level.

If you're a solution-driven IT professional who enjoys problem-solving and supporting users face-to-face, we'd love to hear from you.

What You’ll Do

• Troubleshoot and repair hardware issues (PCs, printers, scanners, webcams, etc.)
• Install and configure operating systems (Windows/macOS) and standard business applications
• Set up and deploy new workstations, laptops, and mobile devices
• Troubleshoot basic network connectivity issues (wired and wireless)
• Assist with patching and cabling in data closets as needed
• Support workstation moves, equipment relocations, and hardware upgrades
• Maintain accurate records of physical assets and support documentation
• Deliver excellent customer service and maintain professionalism during all on-site interactions

What You’ll Deliver

• Timely resolution of incident and service request tickets
• Updated IT asset records and inventory
• Clear documentation of support activities
• Prompt issue escalation to Level 2 or 3 support as needed
• Positive user satisfaction scores from on-site interactions

What Success Looks Like

• High percentage of issues resolved during the initial support interaction
• Timely completion of all assigned service tickets
• High user satisfaction ratings
• Accurate documentation of IT assets and work performed
• Timely response to on-site support needs
• Strong collaboration with internal support and infrastructure teams

What You’ll Bring

Technical Skills

• Proficiency with Windows 10/11 and basic macOS
• Strong understanding of PC components, peripherals, and basic networking (TCP/IP, DNS, DHCP)
• Experience with Microsoft 365 (Outlook, Teams, OneDrive)
• Competency in remote support tools (e.g., TeamViewer, Microsoft RDP)
• Familiarity with ITSM platforms (e.g., ServiceNow, Jira, Zendesk)

Soft Skills

• Excellent communication and customer service
• Strong time management and problem-solving abilities
• Adaptability, initiative, and attention to detail
• Ability to work independently
• Strong safety awareness
  

Qualifications

• Required: High school diploma or equivalent
• Preferred: Associate's or Bachelor’s in IT, Computer Science, or related field
• Certifications (Highly Preferred):
  • CompTIA A+
  • Microsoft endpoint management or device administration certifications (e.g., Microsoft 365 Certified: Endpoint Administrator Associate)
    

Experience

• Minimum 3 years of experience in help desk, desktop support, or Level 1 IT field support.
• Experience supporting users in a multi-site, field service, or on-site IT support environment is strongly preferred.
• Experience working in a manufacturing, industrial, production, or other safety-sensitive environment is preferred.
• Demonstrated experience troubleshooting hardware, software, operating systems, network connectivity, and peripheral devices.
• Experience supporting Windows-based environments, including Microsoft 365, Active Directory or Microsoft Entra ID, and endpoint devices.
• Ability to independently diagnose and resolve technical issues, prioritize service requests, document work performed, and elevate complex issues appropriately.
• Experience following established security, safety, and site-access procedures in a client-facing environment.

Travel & Physical Requirements

• Valid driver’s license and reliable transportation
  
• Ability to lift and transport IT equipment weighing up to 50 lbs.
  
• Ability to crawl under desks and work in office and production environments.
  

Why Join Us?

• Be part of a supportive, collaborative IT team
• Work in a dynamic environment
• Make a tangible impact through hands‑on technical support
• Advance your IT career with a role that values field expertise and problem-solving

This role requires access to a client's industrial facility. Any offer is contingent on meeting the client's site safety, security, and background clearance requirements and passing a pre-employment drug screen.

Only candidates who meet the qualifications and requirements of the position will be contacted.