On-Site IT Support Engineer

TECEZE; Ibirubá; On-site; BRL 40,000 - 60,000; Full time

Job summary

A technology company in Brazil seeks a dedicated On-Site IT Support Engineer to provide hands-on support for local infrastructure and users. Responsibilities include troubleshooting, preventive maintenance, and ensuring service continuity. Ideal candidates should have strong knowledge of Windows/Mac systems, networking, and IT ticketing systems. This full-time role requires strong communication skills and attention to detail.

Qualifications

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end-users at all levels.
• Detail-oriented with strong documentation and reporting skills.
• Professional certifications are a plus.

Responsibilities

• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring of IT equipment and infrastructure maintenance.
• Offer desktop/user support for local staff.
• Conduct preventive maintenance activities.
• Monitor and coordinate critical service requests with remote teams.
• Assist in escalating complex incidents to higher-level support teams.

Skills

Windows/Mac operating systems

Networking basics

Hardware and peripherals

ITSM ticketing systems

Preventive maintenance

Strong communication skills

Documentation skills

CompTIA A+, Network+, ITIL, or Microsoft/CCNA certifications

Job description

Overview

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.

Direct message the job poster from TECEZE

• We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems.
• This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period.

Responsibilities

• Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Monitor and coordinate critical service requests with remote teams and vendors as needed.
• Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.

Expected Results

• Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
• Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
• Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
• Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Qualifications & Skills

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end-users at all levels.
• Detail-oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Senioriy level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Computer and Network Security