IoT Service Engineer (维修工程师)

Konbini Technologies; Região Norte; On-site; BRL 194,000 - 291,000; Full time

Benefits offered by this job

Own motorbike preferred

Job summary

Konbini Technologies is seeking an IoT Service Engineer to join our Singapore office. You will deploy solutions onsite, maintain hardware, and provide Level 2–3 support to clients, coordinating with software teams to ensure integrated operation.

Responsibilities include testing Android apps and cloud software, diagnosing hardware issues, and ensuring timely resolution. Preference for candidates with own motorbike and valid work permit.

Qualifications

• Strong attention to detail for task management and reporting.
• Experience in handling Cloud computing/SaaS systems.
• Hands-on experience with setup and configuration of different types of computer hardware & IT devices.
• Excellent written and verbal communication skills for client interaction.
• Work Permit welcomed for in-country employment.

Responsibilities

• TESTING & TROUBLESHOOTING: Test Android apps and cloud software; identify bugs and escalate to developers.
• DEPLOYMENT & MAINTENANCE: Install and configure hardware and software for new projects; assist in maintenance.
• LEVEL 2 & 3 CLIENT SUPPORT: Provide remote support via WhatsApp, video call, email; document and track issues.

Skills

Attention to detail

Communication skills

Technical support experience

Cloud/SaaS familiarity

Hardware setup

On-site deployments

English proficiency

Education

Diploma or Degree in Engineering, Electronics or Information Technology

Job description

We are looking for an IoT Service Engineer (维修工程师) to work in our Singapore office to setup and test our IT hardware and software solutions, and to provide Level 2 to Level 3 support to our clients.

Konbini Technologies (konbitech.com) builds and deploys AI-Self Checkout systems, Smart Lockers, Vending Machines & Cabinets for the Industrial, Institutional and Government sectors, comprising of IT devices, Smart Machines and cloud-based software.

We are a regional team specialising in software development, systems integration and machine development.

With offices in Singapore, Johor and Hanoi, we build solutions for multinational enterprises including: Ministry of Home Affairs,Parliament, Lenovo, Unilever, Compass Group, ISS, Sodexo, amongst others.

As IoT Service Engineer, you will play an important role in deploying our solutions onsite, ensuring our machines are well maintained, client complaints are addressed and onsite repairs are performed properly.

You will coordinate with our software and technical team to ensure the hardware for our solutions are set up and working well and our in-house built apps and software are tested and validated.

Job Scope:

TESTING & TROUBLESHOOTING

• Testing of Android apps and Cloud software developed by our programmers
• Identifying software bugs and escalating bugs to our developers to resolve and update.
• Identifying hardware, diagnosing, repairing basic IT device problems
• Identifying software bugs and escalating bugs to our developers to resolve and update.
• Provide technical support to other teams with resolution as and when needed or assigned.

DEPLOYMENT & MAINTENANCE

• Install and configure hardware and software for new projects (e.g. Android POS systems, Payment terminals, Barcode scanners, RFID readers, thermal printers, power supplies and data cables)
• Assist in periodical preventive and corrective maintenance, spare part control.

LEVEL 2 & 3 CLIENT SUPPORT

• Provide remote support to end users, troubleshooting and technical support via Whatsapp, video call, email and timely documentation & tracking of all requests and outstanding issues
• Coordinate system deployments / upgrades with the appropriate internal teams and suppliers.

QUALIFICATIONS

• Strong attention to detail for task management, documentation and reporting
• Diploma or Degree in Engineering, Eletronics or Information Technology related fields a must.
• Strong & deep interest and passion in hardware and software systems a must (we love hardware!)
• Hands-on experience with setup and configuration of different types of computer hardware & IT Devices
• Work Permit welcome
• Experience in handling Cloud computing/SaaS systems
• Prefer candidates with their own motorbike
• Experience in technical support
• Strong written and verbal communication skills
• Ability to handle clients professionally when providing support