Technical Support / Customer Success Engineer (Remote)

Crystal Intelligence; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in data security software seeks a Technical Support / Customer Success Engineer to engage with customers on technical inquiries. The role includes providing expert guidance on API usage, troubleshooting issues, and supporting customer onboarding. Ideal candidates will have a technical background, problem-solving skills, and a strong customer service orientation.

Qualificações

• Bachelor's degree in IT, Computer Science, or related.
• Experience in technical support roles.
• Strong problem-solving and communication skills.

Responsabilidades

• Provide timely and effective technical support in a customer-facing role.
• Assist customers with API integrations and product functionality.
• Analyze system issues and recommend enhancements.

Conhecimentos

Problem-solving

Communication

Customer service orientation

Adaptability

Technical troubleshooting

Formação académica

Bachelor's degree in IT, Computer Science, or a related technical field

Descrição da oferta de emprego

Technical Support / Customer Success Engineer (Remote)

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Technical Support / Customer Success Engineer (Remote)

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Position Summary

We are looking for a dynamic

Position Summary

We are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical teams and customers, you will ensure seamless communication and efficient issue resolution.

Duties And Responsibilities

• Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication.
• Assist customers during the onboarding process, particularly with API integrations.
• Support the completion of questionnaires and requests for proposals related to product functionality.
• Explain proprietary algorithms and help customers understand their relevance to specific use cases.
• Analyze system issues and recommend enhancements for improved functionality.
• Log and track customer requests, preparing regular reports on interactions and resolutions.
  
  

Requirements

• Bachelor's degree in IT, Computer Science, or a related technical field.
• Experience in technical support roles.
• Strong problem-solving skills and the ability to analyze logs and troubleshoot technical issues.
• Fluency in English, with excellent communication skills to explain technical concepts to both technical and non-technical audiences.
• Familiarity with API documentation and a solid understanding of system integrations.
• High customer service orientation, with the ability to remain composed in challenging situations.
• Quick adaptability to new software applications and systems.
• Experience with blockchain and cryptocurrencies is a plus.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Data Security Software Products

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