Customer Success Manager (Podcast Company)

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A rapidly expanding podcast-production company is seeking a Customer Success Manager to oversee client journeys and ensure satisfaction. This role involves proactive communication, managing a portfolio of accounts, and utilizing tools like HubSpot. Ideal candidates will have experience in customer success and demonstrate strong organizational skills while working remotely.

Qualificações

• 2-4 years in customer success or account management.
• Experience in podcast production or B2B services is a bonus.
• Excellent written and spoken English required.

Responsabilidades

• Oversee client journey from discovery to renewal.
• Monitor tasks using HubSpot and ensure timely deliverables.
• Gather testimonials and nurture referral opportunities.

Conhecimentos

Customer Success

Account Management

Coaching

Consulting

Fluency in English

Attention to Detail

Ferramentas

HubSpot

Slack

Calendly

Zapier

Descrição da oferta de emprego

Customer Success Manager (Podcast Company)

Join to apply for the Customer Success Manager (Podcast Company) role at Growth Troops.

This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Client Success Manager
Remote

• Full-time
• Monday–Friday, 9 AM–6 PM ET
• Reports to Executive Leadership

Role Overview

The Client Success Manager oversees every stage of the client journey for a rapidly expanding podcast-production and distribution company that serves B2B service providers. Acting as the single point of contact, the manager builds trust, translates client objectives into clear action plans, and ensures that all deliverables arrive on schedule and to specification. Success in this role depends on proactive communication, meticulous organization, and a commitment to mutual accountability across internal and external teams.

Primary Responsibilities

From the first discovery call through renewal, the manager maintains respectful, prompt dialogue that keeps projects moving. Onboarding is handled with detailed walkthroughs, visual aids, and well-structured timelines so that clients see early wins. Day-to-day, the manager monitors HubSpot (or a comparable CRM) to track tasks, automate follow-ups, and log every interaction. Emerging concerns are addressed quickly and transparently; production, operations, and strategy teams receive clear direction so that each episode and distribution milestone aligns with the client’s goals. The manager also gathers testimonials, documents success stories, and nurtures referral opportunities, all while reinforcing accountability whenever either party drifts from agreed-upon timelines or standards.

Qualifications

Ideal candidates bring two to four years in customer success, account management, coaching, or consulting and demonstrate comfort managing a portfolio of accounts without sacrificing service quality. Fluency in HubSpot or Go High Level, regular use of Slack and Calendly, and familiarity with Zapier for light automation are essential. The role demands excellent written and spoken English, a confident on-camera presence, keen attention to detail, and a process-oriented mindset. Experience in podcast production, content marketing, or B2B services is a welcome bonus.

The position offers the chance to shape client outcomes for a high-growth media service while working remotely on a predictable Eastern-time schedule.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Other

Industries

• Operations Consulting