Technical Support / Customer Success Engineer (Remote) Sales & Business Development · São Paulo ·

Crystal Intelligence; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A leading company in the tech industry is seeking a Technical Support / Customer Success Engineer to be the main contact for technical inquiries. This role involves engaging directly with customers, aiding in API integrations, and ensuring effective issue resolution. If you possess strong problem-solving skills and technical expertise, this is an excellent opportunity to contribute to a dynamic team.

Qualificações

• Experience in technical support roles required.
• Fluency in English is necessary.
• Familiarity with blockchain and cryptocurrencies is a plus.

Responsabilidades

• Provide technical support by diagnosing issues and offering guidance.
• Assist customers with API integrations during onboarding.
• Log and track customer requests.

Conhecimentos

Problem-solving

Communication

Customer service orientation

Technical analysis

Formação académica

Bachelor's degree in IT, Computer Science, or related field

Ferramentas

API documentation

Descrição da oferta de emprego

Position summary

We are looking for a dynamic Technical Support / Customer Success Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical teams and customers, you will ensure seamless communication and efficient issue resolution.

Duties and responsibilities

• Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication.
• Assist customers during the onboarding process, particularly with API integrations.
• Support the completion of questionnaires and requests for proposals related to product functionality.
• Explain proprietary algorithms and help customers understand their relevance to specific use cases.
• Analyze system issues and recommend enhancements for improved functionality.
• Log and track customer requests, preparing regular reports on interactions and resolutions.

Requirements

• Bachelor's degree in IT, Computer Science, or a related technical field.
• Experience in technical support roles.
• Strong problem-solving skills and the ability to analyze logs and troubleshoot technical issues.
• Fluency in English, with excellent communication skills to explain technical concepts to both technical and non-technical audiences.
• Familiarity with API documentation and a solid understanding of system integrations.
• High customer service orientation, with the ability to remain composed in challenging situations.
• Quick adaptability to new software applications and systems.
• Experience with blockchain and cryptocurrencies is a plus.