Customer Success Associate

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A fast-scaling podcast studio is seeking a Customer Success Associate to manage client relationships from kickoff to renewal. This role involves onboarding new clients, coordinating production timelines, and providing insights to enhance audience growth. Ideal candidates will have experience in tech-enabled services and workflow automation, with a focus on fostering long-term partnerships.

Qualificações

• 3+ years managing post-sale relationships in tech-enabled services.
• Hands-on experience with Zapier or Make for workflow automation.
• Comfortable with Zoom meetings and providing clear updates.

Responsabilidades

• Own the client relationship from kickoff to renewal.
• Conduct structured onboarding calls and set episode planning milestones.
• Review download trends and offer marketing insights.

Conhecimentos

Client Management

Workflow Automation

Communication

Project Management

Ferramentas

Zapier

Make

CRM Software

Descrição da oferta de emprego

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This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Full-time

• Remote (U.S. Eastern Time core hours)

Position Overview

A fast-scaling podcast studio that produces branded, B2B shows for corporate clients is hiring its first dedicated Customer Success Manager. The role owns the relationship from kickoff to renewal, ensuring each series launches on schedule, meets audience-growth targets, and delivers measurable thought-leadership value. Success hinges on proactive communication, deft project orchestration, and an ability to translate storytelling goals into a clear production cadence.

Daily Focus

The manager welcomes every new client with a structured onboarding call, sets milestones for episode planning, recording, and distribution, and keeps stakeholders informed through concise status updates. Production timelines, guest calendars, and hand-off points are managed inside the CRM, with automations built in Zapier or Make to send task reminders, asset requests, and approval nudges. Weekly, the manager reviews download trends, listener feedback, and campaign metrics, then offers insights and recommendations to help marketing teams amplify reach. When obstacles arise—such as audio issues, guest delays, or shifting priorities—the manager presents options, aligns expectations, and coordinates with internal teams to keep delivery on track.

Ideal Candidate Profile

Three or more years managing post-sale relationships for a tech-enabled service, preferably in media, content marketing, or SaaS, are ideal. Hands-on experience with workflow automation in Zapier or Make is essential, as many processes depend on reliable triggers and data handoffs. Comfort with Zoom meetings, clear written updates, and a solutions-oriented approach are important. Experience with podcast hosting platforms, basic audio terminology, or B2B marketing metrics is a plus.

Applicants who enjoy turning creative visions into repeatable processes, automating routine tasks, and fostering long-term client partnerships are encouraged to apply.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Operations Consulting

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