Customer Success Manager SMB

Simetrik; São Paulo; Teletrabalho; BRL 70.000 - 90.000; Tempo integral

Resumo da oferta

A leading company in software development is seeking a Customer Success Manager SMB to maintain and grow key customer relationships. This role involves collaborating with sales and product teams to ensure customer satisfaction and drive product improvements. The ideal candidate has strong communication skills, analytical abilities, and a background in customer success or account management. The position offers a dynamic work environment with remote work options and competitive compensation.

Serviços

100% Remote Work

USD 500 annually for learning investments

2 Family days per year

Qualificações

• 4+ years of experience in customer success or account management.
• Ability to understand complex business needs and provide solutions.

Responsabilidades

• Serve as the primary point of contact for our most important customers.
• Develop and execute customer success plans to ensure satisfaction and retention.

Conhecimentos

Communication

Interpersonal Skills

Analytical Skills

Formação académica

Bachelor’s degree in business

Descrição da oferta de emprego

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About the role

We are seeking an experienced Customer Success Manager SMB to join our team. As a Customer Success Manager SMB, you will be responsible for maintaining and growing relationships with our most important customers. You will work closely with our sales and product teams to ensure customer satisfaction with our products and services.

Responsibilities

• Serve as the primary point of contact for our most important customers.
• Build and maintain strong relationships with key stakeholders.
• Understand our customers’ business needs and provide solutions to meet those needs.
• Work closely with our sales team to identify opportunities to upsell and cross-sell our products and services.
• Collaborate with our product team to ensure our products meet customer needs.
• Monitor customer usage and provide insights to drive product improvements.
• Develop and execute customer success plans to ensure satisfaction and retention.
• Provide customer feedback to internal teams for continuous improvement.

Qualifications

• 4+ years of experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to build and maintain strong customer relationships.
• Ability to understand complex business needs and provide solutions.
• Strong analytical skills and data-driven decision-making abilities.
• Experience working in a fast-paced environment.
• Bachelor’s degree in business, marketing, or related field.

We encourage qualified candidates to apply. We offer competitive compensation, a dynamic work environment, and a remote work setup.

Additional Benefits

• Well-funded startup with large ambitions and competitive salaries.
• Entrepreneurial culture emphasizing creativity and collaboration.
• Open communication with management and leadership.
• Small, dynamic teams with a significant impact.
• 100% Remote Work (choose your location).
• USD 500 annually for learning investments.
• 2 Family days per year.

Simetrik is an equal opportunity employer and considers qualified applicants regardless of race, gender, age, etc.

I consent to Simetrik collecting and processing my data as per their Data Policy, available at https://simetrik.com/.

Join a talented team that values creativity, collaboration, and innovation!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Software Development, Banking, Technology, Media