Technical Support Assistant

Jobtailor; Itupeva; Presencial; BRL 36 000 - 54 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo is seeking an IT helpdesk specialist to register, monitor and close tickets, and provide feedback to users with documented resolutions. You will perform basic Active Directory tasks such as password resets and account unlocks, and assist with common connectivity issues including VPN and Wi-Fi.

You will install and maintain laptops, desktops, printers, and peripherals following company standards, advise on information security best practices, and help with equipment

Qualificações

• Technical education in IT, Networking or related fields.
• Basic knowledge of Windows 10/11 and Microsoft 365.
• Familiarity with Active Directory (password reset, account unlock).

Responsabilidades

• Register, monitor and close support tickets in the ticketing system, providing feedback to the user and evidence of resolution.
• Perform basic tasks in Active Directory upon approved request: password resets, account unlocks and adding users to predefined groups.
• Support users with common connectivity issues (internet, Wi-Fi, VPN), identify the problem and escalate to the responsible team when necessary.
• Install, configure and perform basic maintenance on laptops, desktops, printers and peripherals following company standards and checklists.
• Advise users on information security best practices (passwords, system access, device usage).
• Assist with equipment inventory and update records when requested.

Conhecimentos

Active Directory

Windows 10/11

Microsoft 365

Formação académica

Technical education in IT/Networking

Descrição da oferta de emprego

• Register, monitor and close support tickets in the ticketing system, providing feedback to the user and evidence of resolution.
• Perform basic tasks in Active Directory upon approved request: password resets, account unlocks and adding users to predefined groups.
• Support users with common connectivity issues (internet, Wi‑Fi, VPN), identify the problem and escalate to the responsible team when necessary.
• Install, configure and perform basic maintenance on laptops, desktops, printers and peripherals following company standards and checklists.
• Advise users on information security best practices (passwords, system access, device usage).
• Assist with equipment inventory and update records when requested.
• Escalate to the N2/N3 teams any incident that exceeds the scope of this level, with proper logging and documentation.

Requirements

• Technical education in progress or completed in IT, Networking or related fields.
• Basic knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
• Familiarity with Active Directory (password reset, account unlock).
• Good communication, organizational skills and a strong user service focus.

Core Competencies

Demonstrates proficiency in user support and technical troubleshooting, with a focus on Active Directory management, Windows 10/11, and Microsoft 365 applications. Strong communication and organizational skills enhance user service and incident resolution.