IT Support Intern

Jobtailor; São Paulo; Presencial; BRL 44 640 - 72 540; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil seeks an entry-level IT Support professional to provide first-level technical support to staff, both on-site and remotely. You will configure and maintain desktops, laptops, peripherals, and mobile devices, and prep equipment for new hires.

The role covers asset inventory, software provisioning, onboarding/offboarding, diagnostics, ticketing, and adherence to IT security policies, with opportunities to learn IT operations in a growing company.

Qualificações

• Currently enrolled in a Bachelor's degree in Computer Science, Information Systems, Computer Networks, Computer Engineering or related fields.
• Basic knowledge of Windows operating systems and Microsoft 365.
• Basic knowledge of hardware, computer networks and equipment maintenance.
• Good communication skills, organization and a willingness to learn.
• Comfortable working in a team and supporting users.
• Knowledge of Microsoft Intune and Microsoft Entra ID.
• Knowledge of Active Directory.
• Knowledge of TCP/IP networking and printer configuration.
• Previous experience in technical support or user support (including academic projects or internships).
• Knowledge of IT asset management and inventory.

Responsabilidades

• Provide first-level technical support to employees, delivering both on-site and remote assistance;
• Configure, install and maintain desktop computers, laptops, peripherals and mobile devices;
• Prepare and provision equipment kits for new hires, ensuring all resources are configured and ready for use;
• Support IT asset inventory management, keeping equipment organized and tracked;
• Assist with installation and configuration of software, corporate systems and tools used by the company;
• Support employee onboarding and offboarding processes by preparing and collecting equipment;
• Perform initial diagnostics and resolve incidents related to hardware, software, network and peripherals;
• Log, follow up and update technical tickets, keeping documentation of performed activities;
• Follow procedures and standards established by the Information Technology department;
• Assist in implementing and maintaining Information Security best practices, supporting enforcement of corporate policies, configuring basic security controls on devices, advising employees on secure use of IT resources and identifying non-conformities that may pose risks to the technology environment;
• Contribute suggestions for improvements to internal IT team processes.

Conhecimentos

Windows basics

Microsoft 365

Networking basics

IT asset management

Team player

Communication skills

Formação académica

Bachelor's degree in CS/IS/CE or related field

Ferramentas

Microsoft Intune

Microsoft Entra ID

Active Directory

Descrição da oferta de emprego

Responsibilities

• Provide first-level technical support to employees, delivering both on-site and remote assistance;
• Configure, install and maintain desktop computers, laptops, peripherals and mobile devices;
• Prepare and provision equipment kits for new hires, ensuring all resources are configured and ready for use;
• Support IT asset inventory management, keeping equipment organized and tracked;
• Assist with installation and configuration of software, corporate systems and tools used by the company;
• Support employee onboarding and offboarding processes by preparing and collecting equipment;
• Perform initial diagnostics and resolve incidents related to hardware, software, network and peripherals;
• Log, follow up and update technical tickets, keeping documentation of performed activities;
• Follow procedures and standards established by the Information Technology department;
• Assist in implementing and maintaining Information Security best practices, supporting enforcement of corporate policies, configuring basic security controls on devices, advising employees on secure use of IT resources and identifying non-conformities that may pose risks to the technology environment;
• Contribute suggestions for improvements to internal IT team processes.

Requirements

• Currently enrolled in a Bachelor's degree in Computer Science, Information Systems, Computer Networks, Computer Engineering or related fields;
• Basic knowledge of Windows operating systems and Microsoft 365;
• Basic knowledge of hardware, computer networks and equipment maintenance;
• Good communication skills, organization and a willingness to learn;
• Comfortable working in a team and supporting users;
• Knowledge of Microsoft Intune and Microsoft Entra ID;
• Knowledge of Active Directory;
• Knowledge of TCP/IP networking and printer configuration;
• Previous experience in technical support or user support (including academic projects or internships);
• Knowledge of IT asset management and inventory.