Sr. Specialist, Customer Acquisition - Trilingual

cnx; São Paulo; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

cnx in Sao Paulo, Brazil, is seeking a Sr. Specialist, Customer Acquisition - Trilingual to drive growth through outbound sales and renewals. You will forecast weekly, monthly and quarterly results, master product knowledge, and address customer roadblocks to ensure satisfaction.

You will handle high volumes of calls and emails, maintain accurate CRM data, and work with the Sales Manager to deliver a professional experience. Required languages: Brazilian Portuguese, English, and Mexican Spanish.

Qualificações

• The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts.
• Forecast weekly/monthly/quarterly sales and maintain CRM data.
• Outbound communication; address customer roadblocks and objections to retain or win customers.

Responsabilidades

• Provide accurate weekly/ monthly/ quarterly sales forecast.
• Mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager.

Descrição da oferta de emprego

Job Title:

Sr. Specialist, Customer Acquisition - Trilingual

Job Description

The Senior Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager

Location:

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements:

Brazilian Portuguese, English (Required), Mexican Spanish (Required)

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents