Specialist, Customer Acquisition - Bilingual

cnx; São Paulo; Presencial; BRL 70 000 - 110 000; Tempo integral

Resumo da oferta

cnx in São Paulo, Brazil, is seeking a Specialist, Customer Acquisition - Bilingual to drive outbound outreach and new business while renewing contracts.

You will manage a high-volume contact flow, articulate product value, and collaborate with Sales to forecast pipeline. The role requires Portuguese and English proficiency, solid MS Office skills, and familiarity with CRM systems like Salesforce. This is a full-time position based in São Paulo.

Qualificações

• 2+ years of experience in customer service or sales.
• Proven track record of meeting personal and team sales quotas.
• Experience handling high-volume outbound calls.
• Ability to learn new technology and interpret data.
• Strong problem solving skills.
• Excellent knowledge of MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Experience or willingness to work from home.

Responsabilidades

• Provide accurate weekly/monthly/quarterly sales forecasts.
• Master product knowledge and technical understanding to assess client needs.
• Address customer concerns and remove barriers to satisfaction or usage.
• Manage competitive pressures and objections to retain or win customers.
• Handle a high volume of outbound calls and emails daily.
• Collaborate with team and management to ensure a professional customer experience.
• Maintain CRM data accurately for all interactions.
• Engage in lead qualification, conversion, health checks, renewals.
• Report to Sales Manager and work with the team.

Conhecimentos

Sales experience

Quota attainment

High-volume calls

Tech learning

Problem solving

MS Office

Salesforce

Remote work

Descrição da oferta de emprego

Job Title:

Specialist, Customer Acquisition - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Key Requirements

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

Responsabilities:

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

BRA Sao Paulo - Rua Arquiteto Olavo Redig de Campos

Language Requirements:

Brazilian Portuguese (Required), English (Required)

Time Type:

Full time

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