Servicenow Business Analyst (Now Assist Ai)

Tata Consultancy Services; Nova Lima; Presencial; BRL 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free 0800 psychological assistance

Certification reimbursement

Free TCS Learning Portal

International experience opportunities

Resumo da oferta

Tata Consultancy Services in Brazil is seeking an experienced ServiceNow Business Analyst (Now Assist AI) to transform business operations and automate processes. The role requires deep ServiceNow expertise, ITIL knowledge, and strong stakeholder collaboration across technical and non-technical teams.

The ideal candidate will have 7+ years as a Business Analyst, fluent English, and experience with App Engine Studio, Service Catalogs, and generative AI technologies.

Qualificações

• 7+ years of experience as a Business Analyst.
• Advanced to Fluent English with the ability to host meetings with US stakeholders.
• Proven experience as a Business Analyst with expertise in the ServiceNow platform.
• Good understanding of ServiceNow Now Assist, Generative AI, and LLM technologies.
• Experience with ServiceNow App Engine Studio.
• Experience building Service Catalogs and business applications.
• Strong understanding of ITIL processes and best practices.
• Experience working in Agile environments (Scrum/Kanban).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to collaborate with both technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and documentation skills.
• Bachelor's degree in Business, Information Technology, or related field.

Responsabilidades

• Gather, analyze, and document business requirements for ServiceNow initiatives.
• Work closely with stakeholders to identify opportunities for automation and process improvements.
• Translate business requirements into functional specifications and solution designs.
• Partner with technical teams to deliver ServiceNow and Now Assist AI solutions.
• Support the configuration and customization of ServiceNow applications.
• Create test plans, execute testing activities, and validate delivered solutions.
• Provide training and support to end users.
• Maintain documentation, process flows, user guides, and business requirements.
• Coordinate project activities and support successful solution delivery.
• Drive adoption of ServiceNow capabilities and AI-powered features.
• Identify opportunities for continuous improvement and process optimization.
• Act as the bridge between business stakeholders and technical teams.

Conhecimentos

Business analysis

Stakeholder management

Analytical thinking

Communication

Documentation

Prioritization

Collaboration

Adaptability

Formação académica

Bachelor's degree in Business, IT, or related field

Ferramentas

ServiceNow

Now Assist AI

ServiceNow App Engine Studio

Service Catalogs

ITIL

Generative AI

LLM technologies

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Business Analyst (Now Assist AI) who wants to learn and transform his/her career.

Requirements:

• 7+ years of experience as a Business Analyst.
• Advanced to Fluent English with the ability to host meetings with US stakeholders.
• Proven experience as a Business Analyst with expertise in the ServiceNow platform.
• Good understanding of ServiceNow Now Assist, Generative AI, and LLM technologies.
• Experience with ServiceNow App Engine Studio.
• Experience building Service Catalogs and business applications.
• Strong understanding of ITIL processes and best practices.
• Experience working in Agile environments (Scrum/Kanban).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to collaborate with both technical and non-technical teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and documentation skills.
• Bachelor's degree in Business, Information Technology, or a related field.

Nice to Have:

• Experience with ServiceNow configuration and customization.
• Experience with AI-powered ServiceNow solutions.
• Knowledge of digital transformation initiatives.
• Experience within Utilities or Energy industry.
• ServiceNow certifications.

Key Responsibilities:

• Gather, analyze, and document business requirements for ServiceNow initiatives.
• Work closely with stakeholders to identify opportunities for automation and process improvements.
• Translate business requirements into functional specifications and solution designs.
• Partner with technical teams to deliver ServiceNow and Now Assist AI solutions.
• Support the configuration and customization of ServiceNow applications.
• Create test plans, execute testing activities, and validate delivered solutions.
• Provide training and support to end users.
• Maintain documentation, process flows, user guides, and business requirements.
• Coordinate project activities and support successful solution delivery.
• Drive adoption of ServiceNow capabilities and AI-powered features.
• Identify opportunities for continuous improvement and process optimization.
• Act as the bridge between business stakeholders and technical teams.

Preferred Certifications:

• PMI Agile Certified Practitioner (PMI-ACP).

What do we offer?

• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Xcelerate – Free Mentoring Career Platform

Employment Type

CLT

Compensation

Salary to be discussed + benefits

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation, or any other characteristic.

At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.