ServiceNow Developer NowAssist AI

Tata Consultancy Services; Brasil; Presencial; BRL 180 000 - 320 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Psychological and well-being support

Certification reimbursement

Online learning portal access

International experience opportunity

University partnerships

Employee referral bonus

Mentoring platform

Resumo da oferta

Tata Consultancy Services is seeking a skilled ServiceNow Developer (Now Assist AI) in Brazil to design, develop, and maintain comprehensive ServiceNow solutions across ITSM, Catalog, and Portal. You will integrate AI-driven workflows, REST/SOAP APIs, and automation while collaborating with global teams.

This role requires 7+ years of hands-on ServiceNow experience, strong English, and an ability to deliver scalable modules in Agile environments.

Qualificações

• 7+ years of ServiceNow development experience across modules.
• Proficient in English (advanced to fluent).
• Hands-on ServiceNow development and administration.
• Strong knowledge of ITSM, Service Catalog, App Engine Studio, Service Portal.
• Experience with REST and SOAP integrations.
• Experience with Flow Designer and automation workflows.
• Experience in Agile/Scrum environments.
• Strong analytical and communication skills.
• Ability to collaborate with global teams.

Responsabilidades

• Design, develop, and maintain ServiceNow solutions across multiple modules.
• Develop and enhance Service Catalog items, workflows, and business applications.
• Configure Business Rules, Client Scripts, UI Policies, Flow Designer, and automation processes.
• Implement and support ServiceNow Now Assist AI capabilities and AI-driven workflows.
• Build and maintain integrations between ServiceNow and enterprise platforms using REST and SOAP APIs.
• Develop Virtual Agent topics and self-service capabilities.
• Improve user experience through Service Portal and UI enhancements.
• Create dashboards, reports, and operational metrics.
• Support platform upgrades, testing activities, and production deployments.
• Collaborate with business stakeholders, architects, and technical teams to deliver scalable solutions.
• Create and maintain technical documentation and knowledge articles.
• Drive automation and continuous improvement initiatives across ServiceNow processes.

Conhecimentos

ServiceNow dev

REST APIs

SOAP APIs

Flow Designer

Automation workflows

Agile/Scrum

Analytical skills

Communication

Global collaboration

English proficiency

Ferramentas

Now Assist AI

UI Policies

Client Scripts

Business Rules

Descrição da oferta de emprego

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a ServiceNow Developer (Now Assist AI) who wants to learn and transform his/her career.

Requirements:

• 7+ years of experience with ServiceNow development across multiple modules.
• Advanced to Fluent English.
• Hands-on experience with ServiceNow development and administration.
• Strong understanding of ServiceNow ITSM, Service Catalog, App Engine Studio, and Service Portal.
• Experience with ServiceNow Now Assist, Generative AI, and AI-driven solutions.
• Experience building integrations using REST and SOAP APIs.
• Experience with Flow Designer, automation workflows, and process orchestration.
• Experience working in Agile/Scrum environments.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate with global teams and stakeholders.

Nice to Have:

• Experience with Customer Service Delivery (CSD).
• Experience with Virtual Agent development.
• Experience with AWS integrations and cloud platforms.
• Experience with CMDB, Asset Management, and Knowledge Management solutions.
• Experience with Performance Analytics and reporting.
• Experience within Utilities or Energy industry.
• AI, Machine Learning, or GenAI project experience.

Key Responsibilities:

• Design, develop, and maintain ServiceNow solutions across multiple modules.
• Develop and enhance Service Catalog items, workflows, and business applications.
• Configure Business Rules, Client Scripts, UI Policies, Flow Designer, and automation processes.
• Implement and support ServiceNow Now Assist AI capabilities and AI-driven workflows.
• Build and maintain integrations between ServiceNow and enterprise platforms using REST and SOAP APIs.
• Develop Virtual Agent topics and self-service capabilities.
• Improve user experience through Service Portal and UI enhancements.
• Create dashboards, reports, and operational metrics.
• Support platform upgrades, testing activities, and production deployments.
• Collaborate with business stakeholders, architects, and technical teams to deliver scalable solutions.
• Create and maintain technical documentation and knowledge articles.
• Drive automation and continuous improvement initiatives across ServiceNow processes.

Preferred Certifications:

• ServiceNow Micro-Certifications (Flow Designer, Virtual Agent, Performance Analytics).

What do we offer?

• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• Xcelerate – Free Mentoring Career Platform

Employment Type:

CLT

Compensation:

Salary to be discussed + benefits

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socio-economic background, race, color, national origin, religion, sex, gender identity or expression, age, marital status, disability, sexual orientation or any other characteristic.

At Tata Consultancy Services, we promote an inclusive culture and continuously work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. All our opportunities are based on these principles, reinforcing our commitment to building a workplace that respects and values every individual.