Senior Workday Support Analyst

dentsu; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da oferta

Uma empresa inovadora no setor de serviços de publicidade está em busca de um Analista de Suporte Workday para se juntar à sua equipe global de Sistemas de RH. Nesta função, você será responsável por fornecer suporte de 2ª linha, colaborando com especialistas em Workday e garantindo operações diárias eficientes. Se você possui experiência em suporte de HRMS, habilidades de comunicação excepcionais e um forte conhecimento da plataforma Workday, esta é a sua chance de fazer parte de uma equipe dinâmica e diversa que valoriza a inclusão e o desenvolvimento profissional. Junte-se a nós e ajude a moldar o futuro do trabalho!

Serviços

Plano de saúde e odontológico

Seguro de vida 100% pago pela empresa

Auxílio home office

Auxílio creche

Programas de desenvolvimento local e global

Dia de folga no aniversário

Licença parental (120 + 60 dias para o cuidador principal | 30 dias para o cuidador secundário)

Qualificações

• 3+ anos de experiência em suporte de HRMS e suporte ao Workday.
• Conhecimento prático em módulos do Workday, incluindo HCM e Payroll.

Responsabilidades

• Fornecer suporte de 2ª linha para a plataforma Workday.
• Gerenciar tickets e realizar atualizações no sistema.

Conhecimentos

Workday Knowledge

Communication Skills

Stakeholder Management

Troubleshooting

Formação académica

3+ years of Experience in HRMS Support

Workday Experience

Ferramentas

Workday HCM

Workday Absence

Workday Payroll

Workday Reporting

Descrição da oferta de emprego

This role exists in the Global HR Systems team to support the Workday platform.

As a Workday Support Analyst, the candidate will be joining a team of Workday specialists, providing 2nd line support in collaboration with other colleagues within the HR department. The candidate will provide Workday support via Case Management as well as BAU activities across the whole Workday platform.

Key Accountabilities

• Excellent Workday knowledge, with basic exposure to configuration of Core HCM. Knowledge of other modules such as Absence, Payroll, Integrations is a plus.
• Good understanding of Workday Reporting and Security
• Previous experience in a similar function, supporting a Workday Client with day-to-day operations including ticket management, system updates and maintenance.
• Strong communication and stakeholder management skills, with the ability to communicate with colleagues at all levels, in and outside the business.
• Ability to troubleshoot business processes
• Provide support to Testing and validating changes

Qualifications

• 3+ years of Experience in HRMS Support activities
• Workday Experience: Min. 3+ years, Hands-on experience in Workday support

Mandatory skills and experience

• Good hands-on knowledge of multiple Workday modules, including Workday HCM, Absence, Compensation, Payroll, Integrations, Time Tracking, Talent, Recruitment, Security and Reporting
• Previous Support experience handling Core HR modules.
• Outstanding communication and team collaboration skills
• Advanced written and oral English language

Desired skills and experience

• Handle business issues (internal and external) and suggest resolutions.
• Excellent presentation skills, both written and oral
• Experience within a large, global organisation would be advantageous.
• Workday Pro certification in one or multiple HCM modules

What will you find here?

• Sulamérica health and dental plan extended to dependents
• Life insurance 100% paid for by the company
• VR and/or VA
• Home office allowance
• Daycare allowance (for mothers with children up to 5 years and 11 months)
• Local and global development programs
• Anniversary Day Off
• Parental leave (120 + 60 days for primary caregiver | 30 days for secondary caregiver)

Inclusion and Diversity

We are proud to be different and that starts with our people. We believe in equal opportunities for all and don't define people by their race, gender, sexual orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full selves to work and create something amazing. That's what we care about.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Advertising Services