IT Support Analyst

Trustly; Região Geográfica Intermediária de Vitória da Conquista; Teletrabalho; BRL 30.000 - 70.000; Tempo integral

Resumo da oferta

Join an innovative company revolutionizing the payments industry with a mission to provide secure and efficient payment solutions. This role in the Internal IT team offers an exciting opportunity to deliver exceptional technical support while fostering a positive work environment. You will be empowered to maximize productivity and success by managing office networks, supporting end users, and automating processes. With a commitment to diversity and a flexible remote work culture, this is your chance to contribute to a global network that connects millions of consumers and merchants. If you thrive in a fast-paced environment and are ready to shape the future of payments, we want to hear from you!

Serviços

Health and dental plans

Life insurance

Meal and supermarket vouchers

Home office allowance

Physical activities platform

Educational discounts

English program

Flexible hours

Welcome kit with Apple equipment

Annual bonus based on KPIs

Qualificações

• Provide exceptional support to end users and manage office network.
• Experience in IT support and good knowledge of MacOS and Linux OS.

Responsabilidades

• Run onboarding and offboarding processes and manage equipment inventory.
• Automate existing manual processes and administer corporate systems.

Conhecimentos

IT support

English fluency

MacOS knowledge

Linux OS knowledge

Google Workspace

Basic development tasks

Formação académica

Technical or bachelor's degree in computer sciences

Ferramentas

MDM – JAMF

IAM / SSO – Okta

Descrição da oferta de emprego

Who we are

At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.

Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!

About the team:

Our Internal IT team provides exceptional technical assistance and empowers our colleagues to maximize their productivity and success. We are dedicated to delivering timely, reliable, and effective support services across the organization. Through our expertise, responsiveness, and customer-centric approach, we aim to foster a positive work environment and enable seamless operations for our internal stakeholders.

What you will do:

1. Provide exceptional support to our end users on their requests and issues;
2. Run onboarding and offboarding processes;
3. Update equipment inventory;
4. Send/receive equipment for repair;
5. Send/receive equipment to/from users;
6. Grant/revoke access;
7. Manage office network;
8. Basic development tasks;
9. Automate existing manual processes;
10. Administer corporate systems;
11. Manage internal processes.

Who you are:

• Technical or bachelor’s degree in computer sciences or related fields;
• Experience in IT/infrastructure support activities;
• Fluent in English;
• Good knowledge of MacOS and/or Linux OS;
• Knowledge of MDM – JAMF preferable;
• Knowledge of IAM / SSO – Okta preferable;
• Experience with Google Workspace.

Nice to have:

• Knowledge of basic computer network configuration;
• Experience with Microsoft Windows environment;
• Experience with email server management.

Our perks and benefits:

• Bradesco health and dental plans for you and your dependents, with no co-payment;
• Life insurance with comprehensive coverage;
• Meal and supermarket vouchers;
• Home office allowance;
• Wellhub platform for physical activities and online classes;
• Trustly Club discounts at educational institutions and partner stores;
• English program with online group classes and private teachers;

• Extended maternity and paternity leave;
• Birthday off;
• Flexible hours and remote work culture — work from any city in Brazil;
• Welcome kit including Apple equipment (Macbook Pro, iPhone), with options to purchase additional equipment;
• Annual bonus based on KPIs and individual performance;
• Referral program with rewards for successful hires.

Check out our Brazil Life page on LinkedIn or our Glassdoor for more details about our culture and environment.

At Trustly, we embrace and celebrate diversity and are committed to being an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs, without discrimination.