Senior Business Analyst – Business Relationship Management

Jobtailor; Rio de Janeiro; Presencial; BRL 90 000 - 130 000; Tempo integral

Resumo da oferta

Jobtailor seeks a Senior IT Demand & Business Analyst in Rio de Janeiro to map processes, govern demand lifecycles, and bridge IT with business strategy. You will participate in executive forums, drive KPI analysis, and help optimize value delivery across IT initiatives.

Ideal candidates bring strong experience in governance, transformation, and requirements analysis, with a track record of collaborating with Architecture, PMO, and other teams. Bachelor's degree required.

Qualificações

• Knowledge of IT demand lifecycle including identification, prioritization, backlog development and initiative evaluation criteria.
• Ability to map business processes using BPMN and identify automation opportunities.
• Familiarity with Design Thinking for user-centered solutions.
• Knowledge of Lean culture and continuous improvement practices.
• Proficiency in requirements elicitation and analysis using interviews and workshops.

Conhecimentos

IT Demand Lifecycle

Business Process Mapping

Design Thinking

Business Change Canvas

Requirements Elicitation & Analysis

Lean & Continuous Improvement

Stakeholder Relationship Management

Executive Communication

Training Facilitation

Cross-Functional Collaboration

Formação académica

Bachelor’s degree completed

Ferramentas

Business Change Canvas

Standard Forms

Prioritization Criteria

Portfolio Visibility Tools

Descrição da oferta de emprego

• Map, assess, and prioritize IT demands, contributing to backlog development and ensuring alignment with corporate strategy and business-area objectives
• Understand end-to-end processes and requirements by participating in workflow mapping, operational KPI analysis, value analysis, and the identification of improvement opportunities
• Facilitate communication between IT and the business, serving as a bridge between departments and participating in strategic forums, committees, and executive meetings
• Support demand lifecycle governance by ensuring the use of standard forms, prioritization criteria, defined SLAs, and portfolio visibility for initiatives
• Anticipate business-area needs and contribute to feasibility, scope, and technology alternatives analyses
• Collaborate on the functional qualification of initiatives with Architecture, Project Management, and specialized teams
• Manage stakeholder relationships, strengthening trust, engagement, and the perception of IT as a strategic partner
• Lead or support end-user training by organizing content and facilitating in-person or remote sessions
• Promote continuous improvement in demand management processes based on KPIs and feedback
• Coordinate the Champions (Key Users) program, mobilizing and engaging key users as agents of transformation and innovation
• Ensure that Champions remain aligned with IT strategy and promote demand prioritization
• Manage the Champions program routine by holding regular meetings, supporting bimonthly training sessions, and monitoring its impact

Requirements

• Knowledge of the IT demand lifecycle, including identification, prioritization, backlog development, and initiative evaluation criteria
• Ability to map business processes using notations such as BPMN, identifying opportunities for improvement, automation, and digitalization
• Familiarity with Design Thinking, applying ideation, brainstorming, and mind-mapping techniques to develop user-centered solutions
• Familiarity with the Business Change Canvas and an understanding of the impact of change on people, processes, and technology
• Proficiency in requirements elicitation and analysis techniques, using interviews, workshops, and functional documentation
• Knowledge of Lean culture and continuous improvement practices, with a focus on value, standardization, and operational efficiency
• Experience as a Senior Business Analyst or in IT Governance, Demand Management, or Digital Transformation
• Ability to communicate with executives and technical teams, translating business needs into technology initiatives
• Bachelor’s degree completed

Core Competencies

Demonstrates expertise in IT Demand Management, including backlog development, prioritization, and stakeholder engagement. Proficient in mapping business processes and applying continuous improvement methodologies to enhance operational efficiency.

Highest-signal resume keywords

• IT Demand Lifecycle Management
• Business Process Mapping
• Requirements Elicitation and Analysis
• Lean Culture and Continuous Improvement
• Stakeholder Relationship Management

Hard Skills

• Backlog Development
• Operational KPI Analysis
• Value Analysis
• Design Thinking
• BPMN
• Functional Documentation
• Digital Transformation
• Change Management
• Continuous Improvement Practices
• Requirements Analysis Techniques

Soft Skills

• Communication with Executives
• Facilitation of Training Sessions
• Collaboration with Cross-Functional Teams
• Trust Building
• Engagement of Key Users

Industry Keywords

• IT Governance
• Demand Management
• Operational Efficiency
• Strategic Alignment
• Transformation and Innovation

Tools & Technologies

• Business Change Canvas
• Standard Forms
• Prioritization Criteria
• Portfolio Visibility Tools