Platform Operations Architect – Managed Services, ITSM

Jobtailor

São Paulo

Presencial

BRL 180 000 - 320 000

Tempo integral

Há 8 dias

Gerador de candidaturas

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Resumo da oferta

Jobtailor is seeking a senior service management leader in Brazil to drive IT outsourcing and managed services transformations. You will guide multi-disciplinary teams, engage in presales and design, and deliver scalable operating models that align with client goals and budgets.

Responsibilities include AS-IS to TO-BE migration, governance design, and complex program management across infrastructure, digital modernization and automation initiatives.

Qualificações

Experience in Service Management, IT Outsourcing and Managed Services.
End-to-end experience delivering operational transformation and modernization projects.
Experience across Infrastructure & Cloud Management, Service Desk, cybersecurity and resilience.
Ability to engage executive audiences and lead multidisciplinary teams.
Background in Business Development and Go-to-Market for Managed Services.

Responsabilidades

Capture and translate customer and stakeholder requirements into scalable solutions.
Engage in presales, solution design, proposals, POC, financial modeling and pricing.
Lead service transition and transformation, mapping AS-IS to TO-BE models.
Structure service management platforms with technical teams.
Design governance, manuals, workflows, SoWs and HLDs.
Drive operational architecture and transformation for enterprise customers.
Advance ITO and Managed Services models from presales to delivery.

Conhecimentos

Service Management

IT Outsourcing

Managed Services

Operational Transformation

IT Modernization

Automation

Leadership

Analytical Skills

Critical Thinking

Customer Success Orientation

Go-to-Market Strategy

Formação académica

Bachelor’s degree or equivalent

Ferramentas

Service Management Platforms

Descrição da oferta de emprego

Capture and interpret customer and stakeholder requirements, translating business needs into scalable operational solutions and deliverables
Engage directly in client engagements and presales, supporting solution design, proposal development, proof-of-concept (POC) execution, financial modeling, and pricing strategy
Lead Service Transition & Transformation projects, including understanding the current (AS-IS) and future (TO-BE) models, contract analysis, operational requirements, issue and risk identification, and mitigation planning
Structure Service Management platforms in partnership with technical teams and developers
Design and document governance and operational processes, including manuals and procedures, workflows, operating models, Statements of Work (SoWs), and High-Level Designs (HLDs)
Work on operational architecture and service transformation for enterprise customers
Evolve IT Outsourcing (ITO) and Managed Services models, from presales and solution design through transition and transformation
Accelerate the transformation of the Managed Services portfolio, ensuring resilient operations, robust governance, and consistent value delivery

Requirements

Extensive experience in Service Management, IT Outsourcing, and Managed Services
End-to-end experience delivering operational transformation and modernization projects
Experience across the full ITO portfolio: Infrastructure & Cloud Management; Operational Support & Service Desk; Cybersecurity & Resilience; IT Modernization & Automation
Strong communication and presentation skills, with the ability to engage executive and C-level audiences and customers
Leadership and collaborative work with multidisciplinary teams
Analytical and critical-thinking skills, with a strong attention to detail
Ability to influence others and remain firm under pressure, ensuring viable and sustainable solutions
Bachelor’s degree or equivalent higher education qualification
Intermediate English and Spanish proficiency
ITIL / COBIT / ISO certifications
Background in Business Development and Go-to-Market for Managed Services
Consultative approach and strong Customer Success orientation

Core Competencies

Demonstrates expertise in Service Management, IT Outsourcing, and Managed Services, with a strong focus on operational transformation and modernization. Proficient in engaging with stakeholders, leading multidisciplinary teams, and delivering scalable solutions that drive customer success.

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