Senior Account Manager

Growth Troops; São Paulo; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A rapidly growing company is seeking a Senior Account Manager to manage post-sale client relationships and drive success outcomes in a fully remote environment. The role requires strong communication and organizational skills to help clients maximize value from AI-driven solutions.

Qualificações

• 3–5+ years of experience in account management or customer success.
• Proven success in managing complex B2B relationships.
• Ability to manage competing priorities independently while collaborating with remote teams.

Responsabilidades

• Manage the full post-sale client lifecycle from onboarding to renewal.
• Develop understanding of client goals and monitor account health.
• Support upsell and cross-sell efforts by identifying growth opportunities.

Conhecimentos

Account management

Customer success

Strategic client partnerships

Strong communication

Organization

Commercial mindset

Ferramentas

HubSpot

Airtable

Slack

Descrição da oferta de emprego

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This range is provided by Growth Troops. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Remote (US Time Zones Preferred) | Full-Time

About The Company

A rapidly growing, product-led company is building AI-powered platforms to help teams automate and scale high-impact workflows across marketing, sales, and customer operations. Founded by experienced operators from top-performing startups and backed by leading investors, the company operates fully remotely with a global team and presence in San Francisco, New York, and Montevideo.

The Role

The company is seeking a Senior Account Manager to lead post-sale client relationships, drive success outcomes, and support expansion across key accounts. This role is ideal for a strategic and customer-focused professional who thrives in fast-paced, high-growth environments and is motivated by helping clients extract maximum value from modern AI solutions.

Responsibilities

• Manage the full post-sale client lifecycle—from onboarding through renewal and expansion
• Serve as the main point of contact for a portfolio of high-value accounts
• Develop a strong understanding of client goals, workflows, and product usage
• Monitor account health and proactively address churn risks and growth opportunities
• Conduct regular check-ins, strategic reviews, and planning sessions with clients
• Partner with product and engineering teams to surface insights and advocate for customer needs
• Support upsell and cross-sell efforts by identifying aligned growth opportunities
• Maintain accurate records and activity tracking in CRM and internal systems
  
  

Qualifications

• 3–5+ years of experience in account management, customer success, or strategic client partnerships
• Proven success managing complex B2B relationships with multiple stakeholders
• Strong communication and presentation skills; capable of leading client conversations with confidence
• Highly organized with the ability to manage competing priorities in a dynamic environment
• Commercial mindset with the ability to spot expansion opportunities
• Experience working with SaaS, AI, or automation products preferred
• Familiarity with tools such as HubSpot, Airtable, Slack, and modern CRM platforms
• Ability to work independently while collaborating across remote teams
  
  

Why This Role Matters

The Senior Account Manager will play a foundational role in shaping the company’s customer success function. This person will directly impact client satisfaction, retention, and revenue growth by building strong partnerships and delivering exceptional value at every stage of the client journey.

Applicants who are excited about helping companies scale smarter with AI-powered workflows are encouraged to apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Sales and Business Development

• Industries

  Operations Consulting

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