Senior Account Manager (São Paulo)

Ideals; Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A Ideals está em busca de um Senior Account Manager para fortalecer a equipe de Customer Success no Rio de Janeiro. Este papel essencial envolve a gestão de contas B2B estratégicas e a melhoria da experiência do cliente, assegurando um alto nível de satisfação e retenção. Com uma cultura focada na colaboração e no crescimento, oferecemos um ambiente dinâmico e oportunidades de desenvolvimento, aliados a uma infraestrutura remota de trabalho.

Serviços

Modelo remoto de trabalho

Orçamento para home office

Reembolso de despesas de co-working

Orçamento para bem-estar e saúde

Plano de desenvolvimento individual

Apoio ao desenvolvimento profissional

Qualificações

• Mínimo de 5 anos de experiência como Account Manager ou CSM em B2B, preferencialmente em SaaS.
• Histórico comprovado na gestão de 50+ contas.
• Experiência em crescimento de MRR/ARR através de renovações e upsells.

Responsabilidades

• Gerenciar uma carteira de 100 contas, incluindo 30% de alta interação.
• Realizar treinamento de integração para novos clientes.
• Executar renovações e expansões proativamente.

Conhecimentos

Comunicação

Inteligência emocional

Empatia

Organização

Resolução de problemas

Formação académica

Formação superior

Descrição da oferta de emprego

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Get to know us

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The role

Delivering exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years.

We are looking for a Senior Account Manager to join our Customer Success team in Sao Paulo or Rio, Brazil. This is a post-sales role with full portfolio ownership: you’ll lead renewals, upsells, and account expansion for high-value B2B clients - including some of the most strategic names in our LATAM portfolio.

You’ll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client outcomes.

This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You will directly enhance customer satisfaction and retention, supporting our scaling in the LATAM region and globally.

What You Will Do

• Research and study new clients to identify their expected value from the product
• Conduct kick-off (onboarding) training for new clients
• Manage a portfolio of 100 accounts - including 30% high-touch - with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey
• Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention
• Execute renewals and expansions proactively, based on account usage, growth potential, and business insights
• Support clients through email/phone when they have a question or a concern
• Conduct exit interviews with churned clients
• Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
• Perform regular check-ins to probe the client for additional needs and assist with possible issues
• Drive the referral program by securing satisfied client reviews and testimonials
• Develop case study materials for use by Sales Executives Establish and nurture strong client relationships to enhance loyalty
• Participate in project activities to improve the Customer Success Process or introduce new customer success initiatives
• Manage Enterprise clients in close collaboration with the Business Development and Project Management Office Teams
  
  

What You Bring

• Native-level Portuguese and full professional proficiency in English (C1)
• At least 5 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS
• Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively
• Experience driving MRR/ARR growth through renewals, upsells, or cross-sells
• Experience in leading the commercial conversations with the client (e.g., pricing, discounting, upsell)
• Customer-driven personality with empathetic and emotional intelligence skills
• Excellent communication, interpersonal, and presentation skills
  
  

Nice to have

• Spanish language at conversational level or higher
• Familiarity with data rooms, board portals, or secure collaboration tools
• Experience in sales
  
  

Our assessment process

• Screening call with the Talent Acquisition Specialist (45 mins)
• Roleplay with the Hiring Manager (1 hour)
• Competency-based interview with the Talent Acquisition Specialist (90 mins)
• Hiring Manager interview (60 mins)
  
  

What we offer

We highly value our people, so we will provide you with all the resources and support you need to succeed.

For your work

• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor, and additional individual IT budget
• Reimbursement of co-working space expenses
  
  

For your well-being

• Wellness budget for health insurance, sports equipment, and health-related activities
• Wellhub membership with access to numerous sports activities
• Reimbursement of participation in sports competitions
  
  

For your growth

• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• Ideals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities
  
  

Extra perks

• Team-building offline events
• Budget for local gatherings in global locations
• Generous internal referral program
  
  

Our culture

Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.

Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for Idealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.

Idealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.

Ideals is an equal opportunity employer

Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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