Senior Account Manager

Growth Troops; Buenos Aires; Teletrabalho; USD 70.000 - 110.000; Tempo integral

Resumo da oferta

A rapidly growing company is looking for a Senior Account Manager to lead client relationships and ensure their success. This remote role will significantly impact client satisfaction and revenue through strong partnerships and an understanding of workflows related to AI-powered solutions.

Qualificações

• 3–5+ years in account management or customer success.
• Experience managing complex B2B relationships.
• Familiarity with SaaS, AI, or automation products preferred.

Responsabilidades

• Manage the full post-sale client lifecycle from onboarding to renewal.
• Serve as the main point of contact for high-value accounts.
• Partner with product teams to advocate for customer needs.

Conhecimentos

Communication

Presentation Skills

Organizational Skills

Strategic Thinking

Commercial Mindset

Ferramentas

HubSpot

Airtable

Slack

CRM Platforms

Descrição da oferta de emprego

Senior Account Manager

Remote (US Time Zones Preferred) | Full-Time

About the Company

A rapidly growing, product-led company is building AI-powered platforms to help teams automate and scale high-impact workflows across marketing, sales, and customer operations. Founded by experienced operators from top-performing startups and backed by leading investors, the company operates fully remotely with a global team and presence in San Francisco, New York, and Montevideo.

The Role

The company is seeking a Senior Account Manager to lead post-sale client relationships, drive success outcomes, and support expansion across key accounts. This role is ideal for a strategic and customer-focused professional who thrives in fast-paced, high-growth environments and is motivated by helping clients extract maximum value from modern AI solutions.

Responsibilities

• Manage the full post-sale client lifecycle—from onboarding through renewal and expansion

• Serve as the main point of contact for a portfolio of high-value accounts

• Develop a strong understanding of client goals, workflows, and product usage

• Monitor account health and proactively address churn risks and growth opportunities

• Conduct regular check-ins, strategic reviews, and planning sessions with clients

• Partner with product and engineering teams to surface insights and advocate for customer needs

• Support upsell and cross-sell efforts by identifying aligned growth opportunities

• Maintain accurate records and activity tracking in CRM and internal systems

Qualifications

• 3–5+ years of experience in account management, customer success, or strategic client partnerships

• Proven success managing complex B2B relationships with multiple stakeholders

• Strong communication and presentation skills; capable of leading client conversations with confidence

• Highly organized with the ability to manage competing priorities in a dynamic environment

• Commercial mindset with the ability to spot expansion opportunities

• Experience working with SaaS, AI, or automation products preferred

• Familiarity with tools such as HubSpot, Airtable, Slack, and modern CRM platforms

• Ability to work independently while collaborating across remote teams

Why This Role Matters

The Senior Account Manager will play a foundational role in shaping the company’s customer success function. This person will directly impact client satisfaction, retention, and revenue growth by building strong partnerships and delivering exceptional value at every stage of the client journey.

Applicants who are excited about helping companies scale smarter with AI-powered workflows are encouraged to apply.