Sales & Service Support Admin

Private Advertiser; Região Norte; On-site; BRL 28,000 - 50,000; Full time

Job summary

Private Advertiser is seeking a diligent service coordinator in the Região Norte region of Brazil to manage customer complaints, provide quotes for maintenance work, and monitor repair progress. The role involves coordinating with technicians and suppliers to ensure timely service and inventory control while supporting the Operations Manager on resource planning.

Ideal candidates will communicate clearly with customers, document issues, and help keep service delivery aligned with company

Responsibilities

• Receive and alert the assigned department of customers complaints and issues
• Provide quotations for maintenance and service repair works
• Monitor the progress of repair/service and keep customers updated on the repair service issues
• Liaise with Service Operation/technicians for all repair/customer service issues
• Liaise with suppliers for parts purchases and assist in inventory of spare parts
• Assist Operation Manager/Director in all service related matters, including the planning and allocation of service resources

Job description

1. Receive and alert the assigned department of customers complaints and issues

2. Provide quotations for maintenance and service repair works

3. Monitor the progress of repair/service and keep customers updated on the repair service issues

4. Liaise with Service Operation/technicians for all repair/customer service issues

5. Liaise with suppliers for parts purchases and assist in inventory of spare parts

6. Assist Operation Manager/Director in all service related matters, including the planning and allocation of service resources