Spare Parts Administrator

Sidel; São Paulo; Presencial; BRL 60.000 - 120.000; Tempo integral

Resumo da vaga

Sidel in Brazil is seeking a results-driven logistics specialist to oversee the quote-to-cash process for spare parts, preparing quotes and managing orders to satisfy customers.

You will coordinate with ERP, web services, and finance to ensure timely deliveries, accurate pricing, and effective backlog management while promoting sales opportunities with key customers.

Qualificações

• Knowledge of trade, supply, industrial retail and logistics.
• Able to work independently and under pressure.
• Able to manage priorities and multiple customer requests.
• Excellent communication skills, both written and verbal.
• English – Intermediate (written and verbal)

Responsabilidades

• Execute the quote-to-cash process for spare parts by preparing quotes and managing orders.
• Manage customer requests for spare parts.
• Prepare and send out customer offers and handle webservice requests.
• Manage pricing, availability and order processing inquiries.
• Follow up on offers to maximize sales.
• Enter orders in ERP and confirm through webservices.
• Follow up deliveries and backlog management.
• Coordinate payments terms with finance.
• Coordinate logistics per country requirements.
• Process returns and spare parts-related claims.
• Manage customer information in ERP and support reports.
• Promote and assist customers for SSO.
• Follow up on non-conformity issues and resolutions.
• Maximize sales through privileged customer interface.
• Participate in customer reviews on commercial actions.

Conhecimentos

Excel proficiency

ERP systems

Order management processes

Communication skills

English (Intermediate)

Ferramentas

SAP

ERP systems

Descrição da vaga

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfactionManage customer requests for spare partsPrepare and send out customer offers for spare parts or deal with offer requests from webservicesManage customer inquiries on spare parts pricing, availability and order processingFollow-up on selected customer offers for spare parts to maximize salesPlace customer orders for spare parts in ERP and send order confirmations ordeal with orders placed through webservicesFollow-up customer orders for delivery on-time and in-full and all time proactive backlog managementManage customer payments terms with financial dptCoordinate logistics according to specificities of the country and requirements from customerProcess customer requests for return of spare parts and other spare parts-related claimsManage customer information in the ERP, participate to reportspromotion & assistance to customers for SSOFollow up on non-conformity issues and work to provide resolution to customerleverage privileged customer interface position to maximize sales potentialparticipate to customer review on commercial actions (ASM, CCM, PA)

Your Mission

• Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction
• Manage customer requests for spare parts
• Prepare and send out customer offers for spare parts or deal with offer requests from webservices
• Manage customer inquiries on spare parts pricing, availability and order processing
• Follow-up on selected customer offers for spare parts to maximize sales
• Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
• Manage customer payments terms with financial dpt
• Coordinate logistics according to specificities of the country and requirements from customer
• Process customer requests for return of spare parts and other spare parts-related claims
• Manage customer information in the ERP, participate to reports
• promotion & assistance to customers for SSO
• Follow up on non-conformity issues and work to provide resolution to customer
• leverage privileged customer interface position to maximize sales potential
• participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
• Able to work independently and under pressure
• Able to manage priorities and multiple customer requests
• Expertise in Excel and ERP Systems, SAP is a plus
• Knowledge of order management processes
• Excellent communication skills, both written and verbal
• English – Intermediate (written and verbal communication)