Process and Efficiency Analyst, AI

Jobtailor; São Paulo; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a results-driven professional to lead process improvement and digital product initiatives in São Paulo. You will apply Lean, Kaizen, and Design Thinking to map and optimize customer journeys while prioritizing projects that maximize business value.

You will collaborate with multiple business units, drive KPIs, and pilot AI-enabled solutions to reduce costs and improve efficiency across high-volume operations such as onboarding, billing, and CRM.

Qualificações

• Bachelor's degree or equivalent in a relevant field.
• Experience in roles such as Product Owner (PO), Operational Efficiency Analyst, Product Analyst, or Process Improvement Analyst.
• Experience with agile practices and the approaches listed in Responsibilities and Duties.
• Experience mapping and diagnosing customer journeys.
• Knowledge of process management including defining and monitoring KPIs, lead time, handoffs, friction reduction, and productivity gains.
• Familiarity with high-volume transactional business operations (lead/opportunity management, proposals, onboarding, billing, collections, CRM).
• Strong communication and negotiation skills with organizational teams and partner consulting firms.
• Strong ability to engage employees in projects and to lead/facilitate workshops.
• Knowledge of organizational change management techniques is desirable.
• Advantage: hands-on experience applying AI and AI Agents to reduce costs and digitize interactions and processes.

Responsabilidades

• Review and transform existing processes using Lean, Kaizen, Design Thinking, User Story Mapping, Product Discovery, and MVP approaches.
• Manage digital products, prioritizing initiatives based on maximizing business value.
• Reduce internal waste and simplify customer journeys.
• Quantify the gains achieved through process changes.
• Work cross-functionally with different business units across primary and administrative processes.
• Adopt technology and Artificial Intelligence in business processes.

Conhecimentos

Lean Methodology

Agile Practices

Process Management

Customer Journey Mapping

Artificial Intelligence Application

Formação académica

Bachelor's degree in Engineering, Business Administration, Computer Science, Information Systems, or a related field

Ferramentas

AI Agents

Descrição da oferta de emprego

• Review and transform existing processes using Lean, Kaizen, Design Thinking, User Story Mapping, Product Discovery, and MVP approaches
• Manage digital products, prioritizing initiatives based on maximizing business value
• Reduce internal waste and simplify customer journeys
• Quantify the gains achieved through process changes
• Work cross-functionally with different business units across primary and administrative processes
• Adopt technology and Artificial Intelligence in business processes

Requirements

• Bachelor’s degree in Engineering, Business Administration, Computer Science, Information Systems, or a related field
• Experience in roles such as Product Owner (PO), Operational Efficiency Analyst, Product Analyst, and/or Process Improvement Analyst
• Experience with agile practices and the approaches mentioned under Responsibilities and Duties
• Experience mapping and diagnosing customer journeys
• Knowledge of process management, including defining and monitoring KPIs, lead time, handoffs, friction reduction, and productivity gains
• Familiarity with high-volume transactional business operations, such as lead/opportunity management, proposal management, customer onboarding, billing, collections, and customer relationship management, as well as administrative processes
• Strong communication and negotiation skills when working with organizational teams and partner consulting firms
• Strong ability to involve and engage employees in projects and to lead/facilitate workshops
• Knowledge of organizational change management techniques is desirable
• A distinct advantage: hands-on experience applying Artificial Intelligence and AI Agents to eliminate costs and digitize customer interactions and/or corporate processes

Core Competencies

Demonstrates expertise in process improvement methodologies such as Lean, Kaizen, and Design Thinking, while effectively managing digital products and prioritizing initiatives to maximize business value. Proficient in mapping customer journeys and applying Artificial Intelligence to enhance operational efficiency.

Highest-signal resume keywords

• Lean Methodology
• Agile Practices
• Process Management
• Customer Journey Mapping
• Artificial Intelligence Application

Hard Skills

• Process Improvement
• Product Discovery
• MVP Approaches
• KPI Definition
• Friction Reduction
• Productivity Gains
• User Story Mapping
• Operational Efficiency Analysis
• Digital Product Management
• Organizational Change Management

Soft Skills

• Strong Communication Skills
• Negotiation Skills
• Employee Engagement
• Workshop Facilitation

Industry Keywords

• High-Volume Transactional Operations
• Lead Management
• Customer Onboarding
• Billing
• Collections
• Customer Relationship Management