Process and Customer Experience Analyst

Jobtailor; Belo Horizonte; Presencial; BRL 67 000 - 100 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a proactive Quality & Process Improvement professional to join our operations team in Belo Horizonte. You will map processes, analyze metrics, and drive initiatives that elevate customer experience, efficiency, and ISO/OEA compliance.

Collaborating across departments, you will document procedures, support audits, and monitor corrective actions while pursuing continuous improvement throughout the business.

Qualificações

• Pursuing or completed a bachelor's degree in relevant field.
• Basic knowledge of process mapping and performance metrics.
• Proficiency in Excel.
• Strong organizational skills and cross-department collaboration.
• Interest in customer experience and continuous improvement.
• Knowledge of foreign trade is a plus.

Responsabilidades

• Collect and analyze customer feedback to identify improvement opportunities.
• Support improvement initiatives through data analysis and insights.
• Identify root causes of failures and monitor corrective actions.
• Map and document processes with internal teams.
• Drive process simplification to reduce rework and boost efficiency.
• Prepare and update metrics, reports, and performance tracking materials.
• Support audits related to ISO standards and the OEA Program.
• Collaborate with departments to implement and sustain improvements.
• Organize documents and evidence to meet quality requirements.
• Contribute to standardization and dissemination of best practices.
• Participate in quality, efficiency, and continuous improvement projects.
• Monitor results of continuous improvement and customer experience initiatives.

Conhecimentos

Process Mapping

Performance Metrics

Continuous Improvement

Excel Proficiency

Organizational Skills

Collaboration

Customer Experience Focus

Formação académica

Bachelor's degree in Business Administration / Production Engineering / Process Management

Ferramentas

Excel

Descrição da oferta de emprego

• Collect and analyze customer feedback, suggestions, and inquiries, identifying opportunities to improve services.
• Support customer experience improvement initiatives through the analysis of metrics, data, and insights.
• Identify the root causes of failures, nonconformities, and complaints, and monitor corrective actions.
• Map and document processes in collaboration with internal teams.
• Identify opportunities to simplify processes, reduce rework, and increase operational efficiency.
• Support the implementation of improvements and monitor results.
• Prepare and update metrics, reports, and performance-tracking materials.
• Monitor the results of continuous improvement and customer experience initiatives.
• Prepare and maintain flowcharts, procedures, and process documentation.
• Contribute to activity standardization and the dissemination of best practices.
• Participate in quality, efficiency, and continuous improvement projects.
• Support internal and external audits related to ISO standards and the OEA Program.
• Organize documents, records, and evidence to meet quality requirements.
• Collaborate with different departments to ensure the implementation and sustainability of improvements.

Requirements

• Currently pursuing or have completed a bachelor's degree in Business Administration, Production Engineering, Process Management, Quality Management, or a related field.
• Basic knowledge of process mapping, performance metrics, and continuous improvement.
• Proficiency in Excel.
• Strong organizational skills and the ability to collaborate effectively with different departments.
• Interest in customer experience, quality, and continuous improvement.
• Knowledge of or experience in foreign trade is a plus.

Core Competencies

Demonstrates expertise in process mapping, performance metrics, and continuous improvement initiatives, with a strong focus on enhancing customer experience and operational efficiency. Proficient in collaborating across departments to implement and sustain quality improvements and best practices.

Highest-signal resume keywords

• Process Mapping
• Performance Metrics
• Continuous Improvement
• Excel Proficiency
• Organizational Skills

Hard Skills

• Process Mapping
• Performance Metrics
• Continuous Improvement
• Data Analysis
• Root Cause Analysis
• Corrective Actions
• Flowchart Preparation
• Procedure Documentation
• Quality Management
• Foreign Trade Knowledge

Soft Skills

• Organizational Skills
• Collaboration
• Customer Experience Focus

Industry Keywords

• ISO Standards
• OEA Program
• Quality Requirements
• Best Practices
• Operational Efficiency