Outbound Call Center Agent

Pacificacontinental; São Paulo; Presencial; BRL 22 000 - 39 000; Tempo integral

Resumo da oferta

A major sports gaming company in São Paulo is seeking an Outbound Call Center Agent to educate potential customers about sports betting and gaming services. You will contact existing customers, promote special offers, and develop strong relationships, all while working in a fast-paced, target-driven environment. Experience in sales or outbound calling is preferred.

Qualificações

• Experience in outbound calling or sales provides a distinct advantage.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, target-driven environment.
• An interest in sports and gaming is preferred.

Responsabilidades

• Contact existing customers to reactivate their accounts.
• Promote special offers and tailor-made campaigns.
• Develop strong customer relationships and enhance engagement.
• Implement customer retention strategies.
• Drive new customer acquisition through leads.
• Manage customer complaints and escalate as necessary.

Conhecimentos

Strong verbal communication skills

Sales experience

Customer relationship building

Sports/gaming interest

Ferramentas

CRM software

Descrição da oferta de emprego

Our client, an important sports gaming house, is looking for an Outbound Call Center Agent to join their team.

As a Call Center Agent, you will be responsible for making outbound calls to potential customers to educate them on our sports betting and gaming services.

Responsibilities:

• Contact existing customers in order to reactivate their accounts.
• Promote special offers and tailor-made campaigns based on their preferences.
• Develop strong customer relationships and enhance engagement.
• Implement customer retention strategies to increase business loyalty.
• Collaborating with CRM team and other departments to ensure high-level campaign results.
• Drive new customer acquisition through the conversion of leads into deposits.
• Build relationships with customers through effective communication and rapport-building techniques.
• Manage customer complaints and escalate as necessary.
• Keep accurate records of customer interactions in our CRM system.
• Contribute to team effort by achieving individual and team targets.

Requirements:

• Experience in outbound calling or sales provides a distinct advantage.
• Strong verbal and written communication skills.
• Comfortable working in a fast-paced, target-driven environment.
• An interest in sports and gaming is preferred.