Sales Manager (Bilingual ENG/PORT)

Concentrix; São Paulo; On-site; BRL 167,400 - 223,200; Full time

Job summary

A global customer experience firm in São Paulo seeks a Sales Manager to lead sales teams and drive business growth. The ideal candidate has over 5 years of sales experience, 2 years in leadership, and is fluent in English. Responsibilities include achieving performance targets, ensuring customer satisfaction, and developing strategic client relationships. This full-time position offers the opportunity to impact company revenue and team success.

Qualifications

• 5+ years of proven work experience in a sales role.
• 2+ years of experience in a leadership role.
• Experience in a BPO environment preferred.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets.
• Provide accurate ongoing sales forecasting.
• Analyze data, performance and customer experience trends.

Skills

Sales leadership

Customer experience

Data analysis

Coaching

Fluent in English

Tools

Salesforce.com

Job description

Overview

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), and be accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through a balanced level of engagement with the Sales Director and external facing client.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationships are fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Qualifications

• 5+ years proven work experience in a sales role
• 2+ years of experience in a leadership role
• Must be fluent in English in a professional environment
• Experience in a BPO environment preferred
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting