Customer Support Agent (Igaming)

Pacificacontinental; São Paulo; Presencial; BRL 30 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Friendly and modern working environment

Career opportunities in a fast-paced environment

Competitive remuneration package

Outstanding health care medical plan

Resumo da oferta

A leading sports gaming company in São Paulo is seeking a Customer Support Agent to join their team. This onsite position requires fluency in Portuguese and English, and experience in customer service is appreciated. Responsibilities include responding to customer queries, handling complaints, and enhancing the customer experience. A variety of benefits such as competitive remuneration and health care plans are offered.

Qualificações

• Experience as a Customer Support Agent or similar CS role is appreciated.
• Familiarity with the sports gaming industry is a plus.
• Flexibility to work on shift rotation 24/7.

Responsabilidades

• Respond to customer queries in a timely and accurate way.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle customer complaints and provide appropriate solutions.
• Update internal databases with customer information.
• Enhance customer experience by gathering feedback.

Conhecimentos

Fluency in Portuguese

Fluency in English (verbal and written)

Customer-oriented approach

Excellent communication skills

Problem-solving skills

Ability to multitask

Descrição da oferta de emprego

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team. This is an onsite position.

Key Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

• Fluency in Portuguese
• Fluency in English (verbal and written)
• Experience as a Customer Support Agent or similar CS role is appreciated
• Familiarity with our industry is a plus
• Customer-oriented approach with excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Flexibility to work on shift rotation 24/7

Our employees are our most important asset, and that's reflected in the way we treat our people!

We are proud to offer a variety of benefits to support our team, including:

• A friendly and modern working environment
• Career opportunities within a fast-paced environment
• Competitive remuneration package
• Outstanding health care medical plan

If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.

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