Talent Pool - Bilingual Customer Service Agent - São Paulo/SP

Flutter Brazil; São Paulo; On-site; BRL 25,000 - 35,000; Full time

Benefits offered by this job

Health and dental plan

Meal voucher

Access to TotalPass

Life insurance

NSX Care

Financial incentive for learning on Udemy

Opportunities for growth

Job summary

Flutter Brazil is seeking a Customer Service Agent to join their team in São Paulo, Brazil. In this role, you will engage with customers through phone, email, live chat, and social media, ensuring an exceptional experience. The ideal candidate should be fluent in both Portuguese and English and have prior experience in customer service.

The position offers health and dental plans, meal vouchers, and opportunities for growth in a dynamic environment.

Qualifications

• Proven ability to deliver high-quality customer service across multiple channels.
• Experience in a fast-paced, multi-channel environment.
• Strong problem-solving skills with empathy.

Responsibilities

• Respond promptly to customer inquiries across multiple channels.
• Troubleshoot technical issues efficiently.
• Build strong relationships with customers.

Skills

Fluency in Portuguese

Fluency in English

Customer service experience

Strong problem-solving skills

Communication skills

Microsoft Office proficiency

Interest in sports and gaming

Job description

Overview of the role

As a Customer Service Agent, you will play a key role in shaping the Betfair International customer experience. You will be part of a dynamic, customer-centric team responsible for handling customer inquiries across multiple channels, including phone, email, live chat, social media, and telephone betting.

What you’ll do

• Act as a customer champion, responding promptly and accurately to inquiries while delivering exceptional service.
• Handle customer interactions across multiple channels such as phone, email, live chat, social media, and telephone betting.
• Troubleshoot technical issues and ensure complex customer problems are resolved efficiently.
• Build strong and lasting customer relationships through proactive communication and personalized interactions.
• Identify recurring customer issues and elevate them appropriately to improve overall customer experience.
• Continuously contribute to the enhancement of Betfair International’s customer service processes and standards.

What you’ll bring

• Fluency in Portuguese and English, with excellent written and verbal communication skills.
• Previous experience in customer service, preferably in a fast-paced, multi-channel environment.
• Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.
• Comfort using Microsoft Office tools (Word, Excel) and navigating online platforms.
• A genuine interest in sports and gaming products.
• A collaborative mindset, with a proactive can-do attitude and willingness to learn.
• Flexibility and adaptability to work dynamic schedules, including evenings, weekends, and potentially nights, based on business needs.

Requirements

• Demonstrated ability to deliver high-quality customer service across multiple communication channels.
• Experience managing customer inquiries with accuracy, efficiency, and attention to detail.
• Ability to troubleshoot issues and follow processes while maintaining a customer-first mindset.
• Strong communication and interpersonal skills.
• Proven ability to work effectively in a team-oriented environment.

We love people who want to challenge themselves and are passionate about what they do. If you believe you can contribute in some areas and are eager to learn, we encourage you to apply.

Benefits

• Health and dental plan
• Meal voucher
• Access to TotalPass
• Life insurance
• NSX Care
• Financial incentive for learningUdemy platform
• Opportunities for growth in a dynamic and global environment and more