Operations Manager

Hawkers Street; Região Norte; On-site; BRL 100,000 - 180,000; Full time

Job summary

Hawkers Street in Brazil's Norte region seeks an experienced F&B operations leader to integrate business continuity, oversee performance, and drive expansion of food courts. You will lead service quality, loyalty, and staff development, while ensuring hygiene standards and governance across all units.

The role requires hands-on leadership, strong analytical thinking, and the ability to deliver results in a fast-paced, multi-site environment. Six-day work week; travel may be required.

Qualifications

• At least 8 years of experience in F&B environment.
• Minimum 3 years exposure in managerial position in food court operations.
• Strong business acumen, critical thinking and analytical skills.
• Determination to succeed and ability to deliver results.
• Good problem solver and self-confidence in decision making.
• Ability to lead and inspire the team to achieve organizational goals.
• Strong inter-personal skills and to lead by example with hands-on-approach.
• Ability to identify the market trends and creative to new ideas to stay ahead of competition.

Responsibilities

• Integrate strategic business continuity management into operations to meet business goals.
• Oversee business performance, financial and budget planning of the business unit.
• Involved in set up and expansion plans for new food courts.
• Analyse business performance to optimise sales and profitability.
• Align with functional support departments to meet strategic objectives.
• Facilitate innovation within the business unit.
• Develop and implement service operations processes.
• Drive service quality and customer satisfaction.
• Drive customer loyalty for service excellence.
• Oversee staff matters including hiring, training, performance management, and disciplinary matters.
• Develop managers and high-potential employees through capability reviews.
• Lead, coach and motivate employees to achieve goals.
• Facilitate change and lead employees through governance strategies.
• Ensure compliance with F&B hygiene policies and standards.
• Oversee food court standards and maintenance.
• Work 6 days work week.

Skills

Business acumen

Analytical thinking

Decision making

People leadership

Team motivation

Interpersonal skills

Market trend identification

Creativity

Education

8+ years in F&B environment

3+ years managerial in food court operations

Job description

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
• Responsible for the business performance, financial and budget planning of the business unit
• Involved in the set up and expansion plans for new food courts
• Analyse business performance to optimise sales and profitability
• Work closely with functional support departments as to align with strategic business objectives.
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead, coach and motivate employees to develop organizational and governance strategies and achieve goals
• Facilitate innovation and lead employees to manage change

Adhering to Quality and Standards

• Manage compliance with F&B hygiene policies and procedures
• Oversees food court standards and maintenance

6 days work week

Skills/Qualification

• At least 8 years of experience in F&B environment
• Minimum 3 years exposure in managerial position in food court operations
• Strong business acumen, critical thinking and analytical skills.
• Determination to succeed and ability to deliver results
• Good problem solver and self-confidence in decision making.
• Ability to lead and inspire the team to achieve organizational goals.
• Strong inter-personal skills and to lead by example with hands-on-approach.
• Ability to identify the market trends and creative to new ideas to stay ahead of competition.