Operations Executive

MINISTRY OF INSTITUTES PTE. LTD.; Região Norte; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

MINISTRY OF INSTITUTES PTE. LTD. is seeking an Operations Coordinator to oversee daily cleaning, coating and logistics delivery activities, ensuring tasks are completed on time and to company standards.

You will lead manpower deployment, schedule shifts and coordinate with drivers, warehouse teams and customers. Responsibilities include coordinating deliveries, maintaining safety standards, tracking progress, and resolving issues with a proactive approach.

Qualificações

• Diploma or degree in Operations, Business Administration, Logistics, Facilities Management or related field.
• 2–3 years of operations experience, preferably in cleaning, disinfection or service industries.
• Strong planning, scheduling and coordination skills.
• Excellent organizational, communication and problem-solving abilities.
• Proactive, hands-on and responsible with ability to manage multiple tasks.
• Ability to work independently while coordinating with multiple stakeholders.

Responsabilidades

• Oversee daily cleaning, coating and logistics activities to meet standards and timelines.
• Plan and deploy manpower, manage schedules and replacements.
• Coordinate product deliveries with drivers and warehouse teams.
• Serve as operations link between customers, supervisors and internal teams.
• Coordinate appointments and respond to operational inquiries.
• Monitor job progress and service quality, address gaps.
• Ensure availability and proper use of resources including PPE and materials.
• Maintain compliance with SOPs and safety standards.
• Maintain accurate schedules, records and delivery documents.
• Handle last-minute changes and urgent issues with practical solutions.
• Support management in process improvements and growth.
• Provide regular updates and take on additional tasks as required.

Conhecimentos

Planning & scheduling

Organizational skills

Communication

Problem solving

Proactive mindset

Multi-tasking

Stakeholder coordination

Formação académica

Operations/Business-related degree

Descrição da oferta de emprego

Role Snapshot:

1.Drive Daily Operations: Oversee and coordinate daily cleaning, coating and logistics delivery activities to ensure jobs are completed efficiently, on time and to Company standards.

2.Lead Manpower Coordination: Plan and deploy manpower, manage schedules, coordinate replacements and ensure the right team is assigned to the right job.

3.Coordinate Deliveries & Logistics: Manage product delivery schedules, coordinate with drivers and warehouse teams, and ensure products reach customers and jobsites accurately and on time.

4.Be the Operations Link: Work closely with customers, supervisors, team leaders, drivers and internal teams to keep jobs, projects and deliveries running smoothly.

5.Deliver Great Customer Experience: Coordinate appointments, understand customer requirements, respond to operational enquiries and ensure issues or complaints are followed up promptly.

6.Monitor Quality & Performance: Track job progress and service quality, identify gaps and coordinate corrective orrectification works when required.

7.Manage Resources: Ensure cleaning products, coating materials, equipment, PPE and other operational resources are available and properly utilised.

8.Maintain Safety & Standards: Ensure compliance with Company SOPs,
ISO 9001 & 45001 standards, safety requirements, proper handling procedures and customer site regulations.

9.Keep Operations Organised: Maintain accurate schedules, job records, delivery documents, attendance records,reports and other operational documentation.

10.Solve Problems & Take Ownership: Handle last-minute changes, manpower shortages, scheduling conflicts, urgent jobs and delivery issues with a practical, solution-focused approach.

11.Support Business Growth: Work with Management to improve processes, increase operational efficiency, enhance service quality and support new projects and business opportunities.

12. Be a Key Support to Management: Provide regular updates on operations, manpower, projects, deliveries, customer matters and areas for improvement, while taking on other operational assignments when required.

Who We’re Looking For:

1.Diploma/Degree in Operations, Business Administration, Logistics, Facilities Management or relatedfield preferred.

2.2–3 years of relevant operations experience, preferably in cleaning, disinfection or service industries.

3.Good at planning, scheduling & coordinating people, jobs and daily operations.

4.Strong organizational, communication and problem-solving skills with good customer service ability.

5.Proactive, hands-on and responsible, with the ability to manage multiple tasks and work in a fast-paced environment

6.Able to multi-tasks and work independently while also coordinating effectively with various stakeholders.

7.Someone who enjoys taking responsibility, solving challenges and seeing projects through from start to finish.