Product Operation Expert

Keeta; São Paulo; Presencial; BRL 150 000 - 210 000; Tempo integral

Resumo da oferta

Keeta is seeking a results-driven Fulfillment & Operations Strategist to own capacity planning, costs, and delivery experience across Brazil. You will design monitoring systems for On-Time Delivery, model capacity, and coordinate with Product, Tech, and Marketing to implement improvements.

The role emphasizes data-driven decision-making, strong SQL skills, and the ability to translate complex problems into actionable solutions in a fast-paced environment.

Qualificações

• Data-driven analysis skills with ability to validate strategies through data.
• Proficient in SQL and data tooling; able to discover problems from datasets.
• Ability to deconstruct complex business problems and design actionable solutions.
• Strong cross-department collaboration to drive product, tech and marketing alignment.

Responsabilidades

• Own fulfillment experience goals (On-Time Delivery, delivery speed) and design monitoring systems.
• Design capacity models and strategies for growth, retention, and capacity management.
• Lead cost optimization through dispatching, pricing, and ETA aligned with capacity models.
• Provide operational support for market research, frontline coordination, and information alignment.

Conhecimentos

Data analysis

SQL

Problem solving

Logical thinking

Cross-functional collaboration

Project management

Formação académica

Bachelor’s degree or above

Descrição da oferta de emprego

Responsibilities

• Fulfillment Experience: Take ownership of fulfillment experience goals (including On-Time Delivery rate, delivery speed, etc.). Design the fulfillment experience monitoring system, build diagnostic capabilities, and design and implement improvement strategies based on diagnostic results.
• Capacity Strategy: Responsible for the quantity and quality of fulfillment capacity. Design capacity models tailored to different stages of business development; formulate strategies for capacity acquisition (growth) and retention; design capacity management rules; and collaborate with stakeholders to drive implementation, building a competitive barrier in delivery capacity.
• Cost Optimization: Responsible for fulfillment costs. While maintaining experience standards, leverage strategies such as dispatching, pricing, and ETA in coordination with capacity models to improve delivery efficiency and optimize overall fulfillment costs.
• Operational Support: Support operational actions required for strategy implementation, including market research, frontline interaction, and information alignment.

Requirements

• Education: Bachelor’s degree or above.
• Experience in internet platform operations, strategy analysis, or the logistics/delivery industry.
• Experience in strategy operations or capacity management within O2O, On-demand Delivery, E-commerce Logistics, or Ride-hailing platforms is preferred.
• Data-Driven: Excellent data analysis skills and sensitivity. Proficient in SQL and etc, with the ability to discover problems and validate strategies through data.
• Logical & Systems Thinking: Clear logical thinking and systematic thinking capabilities.
• Able to deconstruct complex business problems and design actionable solutions.
• Project Management & Collaboration: Outstanding cross-departmental communication and collaboration skills. Able to effectively drive Product, Tech, and Marketing resources to achieve project goals.
• Ownership & Resilience: Strong sense of ownership for business results. Possess strong self-drive and the ability to solve problems in a fast-paced, uncertain environment.