Manager I, B2B Sales - Bilingual

Concentrix; Curitiba; Presencial; BRL 55 000 - 90 000; Tempo integral

Resumo da oferta

A leading customer interaction service provider in Brazil is seeking a team leader to drive sales performance and enhance customer satisfaction. This role requires managing a sales team to achieve specific business targets while providing accurate sales forecasts and data analysis. The ideal candidate will assist in resolving challenges and maintaining strong client relationships. If you thrive in a dynamic environment and consider yourself a strategic thinker, this position could be the perfect fit for you.

Responsabilidades

• Lead the team to achieve specific business targets.
• Provide accurate ongoing sales forecasting.
• Monitor and drive team call time and productivity.
• Analyze data and performance trends for strategic sales plays.
• Be a point of escalation for client issues.
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Descrição da oferta de emprego

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met