Sales Manager - Bilingual (BPO)

Concentrix; São Paulo; On-site; BRL 120,000 - 160,000; Full time

Job summary

A leading IT services provider in São Paulo is seeking a Sales Manager to lead the sales team in achieving business targets. This role involves managing customer success motions and developing strategic client relationships. Candidates should have over 5 years of sales experience and a passion for customer satisfaction. This full-time position promotes growth in a dynamic environment.

Qualifications

• 5+ years proven work experience in a sales role.
• A passion for customer experience and driving team results.
• Excellent coaching history.
• Experience maximizing revenue through best practices.

Responsibilities

• Lead the team to achieve specific business targets.
• Provide accurate ongoing sales forecasting.
• Analyze data and performance trends.
• Be a point of escalation for our clients.

Skills

Sales experience

Customer experience

Coaching and mentoring

Operations strategy

Revenue maximization

Salesforce.com

Job description

Overview

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive revenue and business growth, lead a sales team, and manage customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationships through engagement with the Sales Director and external-facing clients.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly, ensuring high customer satisfaction


• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date


• Remove roadblocks and help the team resolve challenges to support sales opportunities


• Monitor and drive team call time and productivity; conduct weekly performance reviews and coaching sessions with all team members


• Analyze data, performance and customer experience trends to develop strategic sales plays and best practices for client/specific territories


• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends


• Be a point of escalation for our clients and respond promptly to any issues


• Maintain a balanced level of communication with the Sales Director and external-facing clients to foster and develop strategic client relationships


• Work with client contact on reporting and forecasting


• Ensure the team understands and achieves operating plan targets, sales targets and client performance targets (CPTs)


• Coordinate team incentives and Sales Performance Incentive Funds


• Partner and build business relationships with all partners to ensure customer expectations are met

Qualifications

• 5+ years proven work experience in a sales role


• A passion for customer experience and driving team results


• Experience in operations and strategy building


• Excellent coaching history


• A track record of developing and retaining great employees


• Experience maximizing revenue through best practices


• Experience working with Salesforce.com or similar CRM


• Experience finding solutions as a manager

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting