Communication Strategy & Activation Manager

Concentrix; Curitiba; Presencial; BRL 120 000 - 180 000; Tempo integral

Resumo da oferta

Concentrix in Curitiba is seeking an Communication Strategy & Activation Manager to lead the sales team responsible for accounts, driving revenue growth, onboarding, adoption, health checks and voice of the customer. You will coordinate reporting, forecasting, and strategic sales plays, while coaching team members, monitoring call productivity, and ensuring timely escalation for client issues.

This role requires strong leadership, data-driven decision making, and the ability to build and

Responsabilidades

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Descrição da oferta de emprego

Job Title

Communication Strategy & Activation Manager

Job Description

The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction


• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date


• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities


• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members


• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories


• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market


• Be a point of escalation for our clients and respond promptly to any issues


• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed


• Work with client contact on reporting and forecasting


• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)


• Work with client contact on reporting and forecasting


• Coordinate team incentives and Sales Performance Incentive Funds


• Partner and build business relationships with all partners to ensure customer expectations are met