Líder de Turno (Shift Manager), ATS

Amazon Inc.; Cabo de Santo Agostinho; On-site; BRL 130,000 - 210,000; Full time

Job summary

Amazon is seeking a Shift Manager for a designated Sorting Center shift in Brazil. You will lead day-to-day sortation operations, manage supervisors and operators, enforce safety protocols, monitor KPIs, and drive continuous improvement with cross-functional teams.

You will collaborate with site leadership to optimize workflows, implement automation, provide coaching, and ensure accurate reporting while working a flexible schedule, including nights and weekends.

Qualifications

• Bachelor's degree or equivalent.
• Experience in people management required.
• Willingness to work weekends/nights/holidays.
• Lean techniques experience preferred.

Responsibilities

• Oversee all sortation activities during the shift, aligning with operational strategy.
• Manage the shift’s workforce, assign tasks and monitor performance.
• Enforce safety protocols and PPE usage across the shift.
• Monitor throughput, quality and safety KPIs for improvement opportunities.
• Collaborate with site managers and cross-functional teams to address challenges.
• Lead adoption of new technologies and automation on the shift.
• Provide coaching and development to shift personnel.
• Escalate critical issues to the Site Manager with proposed mitigations.
• Maintain accurate shift documentation and reports.
• Serve as SME for shift operations and drive continuous improvement.
• Stay informed on industry trends and best practices in sortation.

Skills

People management

Lean techniques

English communication

Education

Bachelor's degree

Job description

The ATS Sorting Center Shift Manager is responsible for leading the day-to-day operations and staff of a designated shift within a single Amazon Sorting Center facility. This position requires a deep understanding of sortation processes, safety protocols, and workforce management to ensure the efficient, reliable, and safe execution of sorting activities throughout the shift. The Shift Manager will collaborate with the Sorting Center Site Manager and cross-functional teams to optimize workflows, address operational challenges, and foster a culture of continuous improvement and employee engagement.

Key job responsibilities

• Oversee the execution of all sortation activities during the assigned shift, including inbound receiving, sorting, and outbound loading, in alignment with the Sorting Center's operational strategy;
• Manage the shift's workforce, including supervisors, equipment operators, and support personnel, ensuring appropriate staffing levels, task assignments, and performance monitoring;
• Implement and enforce safety protocols, including the use of personal protective equipment, operation of material handling equipment, and adherence to established procedures;
• Monitor and analyze key performance indicators during the shift, such as sortation throughput, quality metrics, and safety incidents, to identify opportunities for process improvements and operational efficiencies;
• Collaborate with the Sorting Center Site Manager, Capacity Planner, and other functional teams to address operational challenges, resource constraints, or equipment malfunctions that may impact the shift's performance;
• Lead the implementation of new technologies, automation solutions, and operational best practices within the shift, ensuring seamless integration and employee buy-in;
• Provide ongoing coaching, training, and development to the shift's personnel, fostering a culture of continuous learning, safety, and employee engagement;
• Escalate critical issues or significant deviations from the plan to the Sorting Center Site Manager, proposing solutions and mitigation strategies;
• Maintain accurate and timely documentation of the shift's performance, including labor deployment, productivity metrics, and incident reports;
• Serve as a subject matter expert and representative of the shift's operations, collaborating with other shift managers and the Sorting Center leadership team to drive continuous improvement;
• Stay informed of industry trends, regulatory changes, and best practices in sortation operations and workforce management to enhance the shift's performance.

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience in people management

Preferred Qualifications

• Experience with performance metrics, process improvement and Lean techniques
• Experience in English-language communication skills, both written and verbal

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.