Area Manager (Night Shift), Reverse Logistics Operations

Amazon Inc.; Cajamar; Presencial; BRL 180 000 - 280 000; Tempo integral

Resumo da oferta

Amazon is seeking an Area Manager (Night Shift) in São Paulo Cajamar to supervise reverse logistics operations and lead a team of associates, driving process improvements in a 24/7 environment.

You will combine hands-on floor leadership with coaching, using data to monitor KPIs and ensure safety and quality across shifts, while collaborating with cross-functional partners.

Qualificações

• Bachelor's degree or equivalent required.
• Experience managing people in a logistics or operations setting.
• Ability to work rotating day/night shifts and weekends.
• Data-driven with track record of improvements.

Responsabilidades

• Directly supervise a team in reverse logistics operations, including RMA processing and asset recovery.
• Maintain presence on the floor for long shifts, providing hands-on support.
• Monitor queues and SLA adherence to ensure timely processing.
• Audit work to meet quality standards and operational requirements.
• Use data and metrics to prioritize and resolve issues.
• Identify improvements to tools, procedures, and workflows.
• Lead shift handoffs and daily huddles; coach and develop team members.
• Assist with hiring and onboarding using training materials.
• Ensure compliance with safety protocols and procedures.
• Track KPIs including throughput, quality, and safety.
• Ensure safety protocols and quality standards are followed.
• Facilitate effective shift handoffs for continuity across day/night operations.
• Track and report on KPIs such as throughput, quality, and safety.

Conhecimentos

People management

Leadership

Data-driven decision making

Process optimization

Leadership on the floor

Formação académica

Bachelor's degree or equivalent

Descrição da oferta de emprego

Area Manager (Night Shift), Reverse Logistics Operations

We are seeking a results-oriented Area Manager to supervise daily operations at our reverse logistics site. This role requires a data-driven professional who is focused on process execution and continuous improvement while demonstrating strong people leadership. The ideal candidate will show capabilities that raise the bar, combining hands‑on operational management with team development and process optimization.

As an Area Manager, you will directly supervise a team of associates responsible for processing returned items, vendor returns, and asset recovery operations. You'll ensure your team executes RMA processing, failure analysis, sorting, and vendor management activities while meeting quality standards and operational metrics. This role demands someone who can lead by example on the floor, make quick decisions to resolve issues, and develop team members in a fast-paced, 24/7 operational environment.

This position requires flexibility to work rotating day and night shifts with 11-hour shift schedules, including weekends and holidays as needed to support continuous operations.

Key job responsibilities

• Directly supervise a team of associates in reverse logistics operations including failed gear sorting, RMA processing, vendor returns, and asset recovery
• Maintain active presence on the operations floor for up to 12 hours per shift, leading by example and providing hands‑on support
• Monitor work queues and service level agreement (SLA) adherence to ensure timely processing of returns and vendor shipments
• Audit employees work to ensure results meet quality standards and operational requirements
• Use data and metrics to identify priorities and determine when situations require deep dives versus quick resolution
• Identify and recommend improvements to tools, procedures, and workflows to enhance operational efficiency
• Manage straightforward operational problems and escape roadblocks and risks appropriately
• Conduct regular team meetings, daily huddles, and shift briefings to communicate priorities and performance
• Provide coaching, feedback, and on‑the‑job training to develop team member skills and capabilities
• Support hiring activities and onboard new team members using established training materials
• Ensure compliance with safety protocols, quality standards, and operational procedures
• Facilitate effective shift handoffs to maintain operational continuity across day and night operations
• Track and report on key performance indicators (KPIs) including throughput, quality, and safety metrics

A day in the life

This position is designed for emerging leaders ready to take ownership of team performance and operational outcomes. You'll be expected to not only supervise daily activities but also optimize workflows, use data to drive decisions, and develop your team members' capabilities. We're looking for someone who can lead from the front, solve problems independently, and demonstrate the data-driven, people-oriented leadership that defines Amazon's operational excellence—all while maintaining high standards across demanding 12‑hour shifts in a 24/7 environment.

Physical Requirements

• Comfortable working in a warehouse environment with varying temperatures
• Ability to work rotating day/night shifts, weekends, and holidays as required by operational needs

Basic Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent
• Experience managing people
• Experience in a logistics/operations environment

Preferred Qualifications

• Experience with performance metrics and process improvement and Lean techniques

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.