L3 Field Support

Tata Consultancy Services; São Paulo; Sur place; BRL 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Life insurance

Food vouchers

Transportation vouchers

Childcare assistance

Gym access

24/7 support

Cultural programs

Résumé du poste

Tata Consultancy Services Limited is seeking an experienced L3 Technical Support specialist to manage complex incidents onsite and remotely. You will configure and maintain desktops, laptops, peripherals, and workplace tech while handling OS, Microsoft 365, networks, and remote access issues.

You will also support collaboration, voice, AV, and security solutions for end users. You will create and maintain technical documentation and collaborate with IT teams and vendors to drive continuous

Qualifications

• Strong experience in advanced L3 technical support.
• Proficient in Windows, macOS, Active Directory, DNS, DHCP.
• Experience with Microsoft 365, collaboration tools and hardware support.
• Familiar with networking, VPN, VLAN, and ITIL practices.
• Intermediate English, able to review technical documentation and communicate effectively.

Responsabilités

• Provide L3 technical support onsite and remotely.
• Configure and maintain desktops, laptops and peripherals.
• Troubleshoot OS, Microsoft 365, networks and remote access.
• Support collaboration, voice, AV, and security solutions.
• Create and maintain technical docs and knowledge base.
• Collaborate with IT teams and vendors to resolve incidents.

Connaissances

Windows OS

macOS

Active Directory

DNS

DHCP

Microsoft 365

Networking

ITSM

ITIL

English

Endpoint deployment

Remote access

Outils

SCCM

MDM

PXE Boot

Application Distribution

Liquid

CDP

Atom

Description du poste

Main Responsibilities:

• Provide L3 technical support, both onsite and remotely, troubleshooting and resolving complex technical incidents.
• Configure, install, maintain, and troubleshoot desktops, laptops, peripherals, and workplace technology.
• Handle incidents related to operating systems, Microsoft 365, networks, connectivity, and remote access.
• Support collaboration, voice, audiovisual, and security solutions related to the end-user environment.
• Create and maintain technical documentation, procedures, and knowledge base articles.
• Collaborate with other IT teams and external vendors to resolve critical incidents and drive continuous improvement across the environment.

Required Skills & Qualifications:

• Solid experience in advanced technical support and L3 support.
• Strong knowledge of Windows, macOS, Active Directory, DNS, and DHCP.
• Experience with Microsoft 365, collaboration tools, and hardware support.
• Knowledge of networking and connectivity technologies, including TCP/IP, Wi-Fi, VPN, and VLAN.
• Familiarity with Service Desk/ITSM tools and ITIL practices.
• Intermediate English proficiency, including the ability to review technical documentation and communicate effectively within the context of the role.
• Endpoint & Deployment: SCCM, MDM, PXE Boot, Application Distribution, Liquid, CDP, and Atom.
• Remote & Virtual Workplace: Remote Access and Virtual Desktop.
• Networking & Security: Routing protocols, firewalls, VTMs, antivirus solutions, proxy, and SASE Networking & Security: Routing protocols, firewalls, VTMs, antivirus solutions, proxy, and SASE
• Voice: Hardphone, Softphone, IP Phone, Recording, IVR, CTI, and Turrets.

Work Model: Onsite(9am to 6pm)

Wellness and Benefits:

Health, dental, and life insurance, food and transportation vouchers, childcare assistance, gym pass, and 24/7 support through TCS Cares (psychological, legal, social, and financial assistance). Access to cultural, wellness, and recreational programs through the TCS-SESC partnership.

Learning and Career Development:

Global career opportunities through access to the latest technologies, world-class learning platforms, professional certifications, and mentorship programs designed to accelerate your growth and future-ready skills

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunity to all candidates who meet our knowledge and competence needs — regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic