Field Support Analyst

Tata Consultancy Services; Nova Lima; Presencial; BRL 50 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Gympass

Psychological assistance

Reimbursement of certifications

Free learning portal

Discount with universities

Referral bonus

Performance recognition

Mentoring career platform

Resumo da oferta

A leading IT services company in Brazil is seeking a Field Support Analyst to provide 2nd line IT support, assist clients with troubleshooting, and manage IT resources. Ideal candidates possess excellent communication skills and experience in PC and mobile device support. The role offers opportunities for professional development and a collaborative work environment with a focus on diversity and inclusion. Join us and advance your career with diverse opportunities.

Responsabilidades

• Follow‑up and support of Desktop / Laptop and Mobile Devices.
• Stock and asset management.
• Provide 2nd line IT support for all internal departments.
• Guide, assist and follow up on client questions, problems or troubleshooting (hardware and software).
• Install and configure PCs and peripherals on request.
• Maintain and improve customer service and availability.
• Develop and maintain documentation for all ICT support related subjects.

Conhecimentos

Advanced English

Experience in PC and/or mobile telephony support

Basic knowledge of Network and Server Administration

Hands‑on experience on mounting and unmounting the devices

Good knowledge of Windows OS (Windows 10) & MS Office

Good knowledge of hardware (HP, DELL, Lenovo)

Excellent customer service, interpersonal, communication and team collaboration skills

Good knowledge of German/English (written and oral)

Excellent administrative skills (punctual and meticulous)

Quick learner, punctual & interested in IT progress

Descrição da oferta de emprego

Field Support Analyst

Come to one of the biggest IT Services companies in the world! Here you can transform your career. At TCS we believe that people make the difference; we live a culture of unlimited learning full of opportunities for improvement and mutual development.

Responsibilities

• Follow‑up and support of Desktop / Laptop and Mobile Devices
• Stock and asset management
• Provide 2nd line IT support for all internal departments
• Guide, assist and follow up on client questions, problems or troubleshooting (hardware and software)
• Install and configure PCs and peripherals on request
• Maintain and improve customer service and availability
• Develop and maintain documentation for all ICT support related subjects and produce reports as required

Mandatory Skills

• Advanced English
• Experience in PC and/or mobile telephony support
• Basic knowledge of Network and Server Administration
• Hands‑on experience on mounting and unmounting the devices
• Good knowledge of Windows OS (Windows 10) & MS Office
• Good knowledge of hardware (HP, DELL, Lenovo)
• Excellent customer service, interpersonal, communication and team collaboration skills
• Good knowledge of German/English (written and oral)
• Excellent administrative skills (punctual and meticulous)
• Quick learner, punctual & interested in IT progress

What you can expect from us

• Professional development and constant evolution of your skills, always in line with your interests
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork

What we offer

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of certifications
• Free TCS Learning Portal – online courses and live training
• International experience opportunity
• Discount partnership with universities and language schools
• Bring Your Buddy – referral bonus for each hire
• TCS Gems – recognition for performance
• Xcelerate – free mentoring career platform

Diversity and Inclusion

At TATA Consultancy Services we promote an inclusive culture. We always work for equity. This applies to gender, people with disabilities, LGBTQIA+, religion, race, ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!

Seniority Level

• Mid‑Senior level

Employment Type

• Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting and IT System Training and Support