Desktop Support Lead

Tata Consultancy Services; Sorocaba; On-site; BRL 111,600 - 167,400; Full time

Benefits offered by this job

Health insurance

Life insurance

Gympass

Psychological assistance

Partnership with educational institutions

Certification reimbursement

International experience opportunity

Performance recognition programs

Job summary

A global IT services company is seeking a Desktop Support Lead in Sorocaba, Brazil to manage team support for desktop, laptop, and mobile devices. The ideal candidate will have advanced skills in English/Spanish and a strong background in IT support, including network, server administration, and customer service. This role offers professional development, healthcare benefits, and opportunities for international experience within a collaborative environment.

Qualifications

• Ability to lead and manage a support team.
• Experience troubleshooting hardware and software issues.
• Strong interpersonal and communication skills.

Responsibilities

• Provide follow-up and support for desktop/laptop and mobile devices.
• Manage stocks and assets.
• Deliver second-line IT support to internal departments.
• Guide and assist clients with technical issues.
• Install and configure PCs and peripherals.
• Maintain documentation and produce reports as needed.
• Conduct training and demonstrations.

Skills

Advance English/Spanish

Team management

Experience in PC and/or mobile telephony support

Network and Server Administration knowledge

Knowledge of Windows OS (Windows 10)

Good knowledge of hardware (HP, DELL, Lenovo)

Excellent customer service skills

Administrative skills

Quick learner

Job description

Come to one of the biggest IT Services companies in the world!! Here you can transform your career!

Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for Desktop Support Lead who wants to learn and transform his career.

In this role you will: (responsibilities):

• The follow-up and support of the Desktop /Laptop and Mobile Devices
• Stock and asset management.
• Providing 2nd line IT support for all our internal departments.
• Provide guidance, assistance and follow-up on client questions, problems or troubleshooting (hardware and software)
• Installing and configuring PC’s and peripherals on request
• Maintaining and improving the customer service and availability
• Developing and maintaining documentation for all ICT support related subjects and producing reports as and when required
• Providing trainings / demo’s when needed

Mandatory Skills

• Advance English/Spanish.
• Should manage a team
• Experience in pc and/or mobile telephony support
• Should have good knowledge on Network and Server Administration
• Hands on Experience on mounting and unmounting the devices
• Should have good knowledge of Windows OS (Windows 10) & MS Office
• Should have good knowledge of hardware (HP, DELL, Lenovo)
• Excellent customer service, interpersonal, communication and team collaboration skills
• Having excellent administrative skills is key for the job (punctual and meticulous)
• Quick learner, punctual & interested in the progress of IT

What can you expect from us?

• Professional development and constant evolution of your skills, always in line with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer?

• Health insurance
• Life insurance
• Gympass
• TCS Cares – free 0800 that provides psychological assistance (24 hrs/day), legal, social and financial assistance to associates
• Partnership with SESC
• Reimbursement of Certifications
• Free TCS Learning Portal – Online courses and live training
• International experience opportunity
• Discount Partnership with Universities and Language Schools
• Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
• TCS Gems – Recognition for performance
• Xcelerate – Free Mentoring Career Platform

At TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility, in order to build a TCS that respects individuality. Come to be a TCSer!