L2 Application Support Analyst

Tata Consultancy Services; São Paulo; On-site; BRL 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Food vouchers

Transport vouchers

Childcare assistance

Gym pass

TCS Cares 24/7 support

Cultural programs

Job summary

Tata Consultancy Services is seeking an L2 Application Support Analyst to provide second-level support for mission-critical applications. The role involves debugging production issues, analyzing logs, and performing SQL investigations, coordinating with development and infrastructure teams.

Responsibilities include incident management, improving stability, and automation with the engineering team. Onsite work model with wellness and career development opportunities is offered.

Qualifications

• Understanding of data structures and algorithmic thinking.
• Experience debugging production issues and root cause analysis.
• Clear communication of issues and solutions to tech and non-tech stakeholders.
• Proficiency in Java and Angular in a production environment.
• Scripting skills in Shell, Perl or Python.
• Experience with RDBMS: Oracle/DB2/Sybase preferred.

Responsibilities

• Provide second-level technical and functional support for critical applications.
• Troubleshoot production issues, analyze logs, and perform SQL-based investigations.
• Coordinate with development and infrastructure teams for complex problems.
• Improve stability by identifying recurring failures and suggesting fixes.
• Assist in automating failures and monitoring production health with the engineering team.
• Participate in change management to minimize production risk.
• Create and maintain runbooks to reduce operational errors and increase efficiency.
• Develop reports to track application health and service performance.

Skills

Java

Angular

Shell script

Perl

Python

SQL

Log analysis

Problem solving

Communication

Job description

TCS is looking for an L2 Application Support Analyst to provide second-level technical and functional support for business-critical applications. The role involves troubleshooting production issues, analyzing application and system logs, performing SQL-based investigation, resolving incidents, and coordinating with development and infrastructure teams for complex problems.

Main Responsibilities:

• Debugging Experience / Hands on Experience with Code Technologies - Unix / SQL / Java
• Work actively with team members to analyses and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problems or improve stability
• Actively participate in Change management process with view to managing risk in production environment
• Build and improve running books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre-hire.

Required Qualifications and Experience:

• Computer Science concept of Data Structures in practical cases
• Problem solving in a development or production environment, including experience observing patterns, analyzing root causes and suggesting ideas to resolve issues
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• One of the following Structured or Object-Oriented programming languages: Java and Angular
• One of the following Scripting languages: Shell script, Perl or Python etc.
• One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2

Work Model: Onsite

Wellness and Benefits

• Health, dental, and life insurance
• food and transportation vouchers
• childcare assistance
• gym pass
• 24/7 support through TCS Cares (psychological, legal, social, and financial assistance)
• Access to cultural, wellness, and recreational programs through the TCS-SESC partnership.

Learning and Career Development

Global career opportunities through access to the latest technologies, world-class learning platforms, professional certifications, and mentorship programs designed to accelerate your growth and future-ready skills

Tata Consultancy Services is an equal opportunity employer. Our commitment to diversity and inclusion drives us to provide equal opportunity to all candidates who meet our knowledge and competence needs — regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity, age, marital status, disability, sexual orientation, or any other characteristic.