Junior Support Analyst

Jobtailor; Juiz de Fora; Presencial; BRL 27 900 - 55 800; Tempo integral

Resumo da oferta

Jobtailor in Brazil (Minas Gerais, Juiz de Fora) is seeking a Customer Support Specialist to relay updates to procedures and articles to clients and internal teams and to monitor update needs. You will handle low to medium complexity tickets, open and prioritize issues, perform simple configurations, and collaborate with helpdesk and vendors to resolve questions.

Ideal candidates have a tech degree, experience in customer support, and knowledge of networks, Linux, databases, APIs, VoIP, and

Qualificações

• Degree completed or in progress in technology-related fields.
• Experience in customer support.
• Basic knowledge of Networks and Linux.
• Knowledge of Databases and APIs.
• Knowledge of VoIP and Asterisk.
• Experience with automation platforms and no-code/low-code solutions.
• Assertive communication
• Empathy
• Customer focus
• Patience
• Resilience
• Analytical mindset
• Proactivity
• Teamwork

Responsabilidades

• Send updates to procedures and articles to clients and internal teams, monitor update needs.
• Handle low to medium complexity support tickets to resolve issues.
• Participate in higher‑complexity tickets with the team to absorb knowledge.
• Open and prioritize tickets with customers, answer questions, and perform simple configurations to initiate the support process.
• Liaise with helpdesk and digital vendors to resolve questions.

Conhecimentos

Customer support experience

Networks

Linux

Databases

APIs

VoIP

Asterisk

No-code/low-code platforms

Communication

Empathy

Problem solving

Teamwork

Proactivity

Formação académica

Degree in technology-related fields

Descrição da oferta de emprego

Responsibilities

• Send updates to procedures and articles about software and processes to clients and relevant internal teams, monitor the need for updates.
• Handle support tickets of low to medium complexity assigned by the team or management via the platform, according to demand, aiming to resolve reported issues.
• Participate in and follow the handling of higher‑complexity tickets with the team, through meetings or within the ticket, to absorb knowledge.
• Perform first contact with the customer to open and prioritize tickets, answer questions, and perform simple configurations to initiate the support process.
• Liaise with helpdesk and digital vendors to resolve questions.

Requirements

• Degree completed or in progress in technology‑related fields.
• Experience in customer support.
• Basic knowledge of Networks and Linux.
• Knowledge of Databases and APIs.
• Knowledge of VoIP and Asterisk.
• Experience with automation platforms and no‑code/low‑code solutions.
• Assertive communication
• Empathy
• Customer focus
• Patience
• Resilience
• Analytical mindset
• Proactivity
• Teamwork

Certifications & Qualifications

• degree in technology-related fields