Junior Financial Support Analyst

Jobtailor; Belo Horizonte; Presencial; BRL 167 000 - 257 000; Tempo integral

Resumo da oferta

Sólides is seeking a customer support professional to help resolve user requests, provide chat and email assistance, and drive engagement by showcasing platform value.

The role requires proactive problem solving, collaboration with the CS team, and a strong focus on delivering quality service within defined timelines.

Qualificações

• Clear communication and customer service experience are essential.
• Proactive and responsive approach to support requests.
• Team-oriented collaboration with other squads.

Responsabilidades

• Resolve user requests by analyzing their specific needs and providing the best solution.
• Resolve outstanding requests within service timelines and quality standards.
• Provide customer support via chat and email.
• Drive user engagement by demonstrating the value of the platform.
• Document support interactions per departmental guidelines.
• Collaborate with the CS team to develop support strategies.
• Ensure an exceptional experience by following playbooks and processes.
• Support management with predictive service initiatives and improvements.
• Develop knowledge of Sólides’ solutions and HR processes.
• Support department matters, presenting issues to inform procedures.

Conhecimentos

Clear communication

Customer service experience

Proactive approach

Team spirit

Zendesk knowledge

Ferramentas

Zendesk

Descrição da oferta de emprego

• • Resolve user requests by analyzing their specific needs and providing the best solution
• • Resolve outstanding requests within the service timelines and quality standards established by the department
• • Provide customer support via chat and email
• • Drive user engagement by demonstrating the value of the platform
• • Document support interactions in accordance with departmental guidelines
• • Collaborate with the Customer Success (CS) team to develop customer support strategies
• • Ensure an exceptional customer experience by following the company’s playbooks and processes
• • Support management with predictive customer service initiatives by providing feedback on the current situation and identifying opportunities for improvement
• • Develop comprehensive knowledge of Sólides’ solutions and an understanding of HR processes and day-to-day operations
• • Support immediate management with matters related to the department, presenting and discussing issues and irregularities to inform procedures and actions

Requirements

• Clear communication skills
• Customer service experience
• Proactive and responsive approach
• Team spirit
• Zendesk knowledge is a plus

Core Competencies

Demonstrates expertise in customer support and engagement, utilizing clear communication and proactive problem-solving skills to enhance user experience. Familiarity with HR processes and the ability to collaborate effectively with teams to develop support strategies are essential.

Highest-signal resume keywords

• Customer Service Experience
• Clear Communication Skills
• Proactive Approach
• Team Spirit
• Zendesk Knowledge

Soft Skills

• Clear Communication Skills
• Proactive Approach
• Team Spirit

Industry Keywords

• Customer Support
• User Engagement
• HR Processes
• Service Timelines
• Quality Standards

Tools & Technologies

• Zendesk