Customer Support Specialist BR

Core Code io; Campo Belo; Presencial; BRL 24 000 - 42 000; Tempo integral

Resumo da oferta

Core Code io in Brazil is seeking a proactive Customer Support Specialist to deliver exceptional service across email, chat, phone, and other channels from Campo Belo, Minas Gerais. You will resolve issues, document interactions, and collaborate with internal teams to improve the customer experience, requiring clear communication, problem-solving, CRM proficiency, and a calm, professional demeanor.

This role emphasizes customer focus, multitasking, and thorough follow-up to ensure complete

Qualificações

• Excellent verbal and written communication skills required.
• Strong customer service and interpersonal abilities.
• Solid problem-solving and critical-thinking skills.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple requests efficiently.
• Familiarity with customer support platforms and CRM systems.
• Maintain calm, professional demeanor with difficult customers.
• Good computer skills and quick learner of new software.
• SPK-based candidate interfacing as part of the application process.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex issues to the appropriate team when necessary.
• Follow up with customers to ensure issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring issues and report trends to relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, customer-focused approach in every interaction.
• Collaborate with internal teams to resolve concerns and improve the customer experience.

Conhecimentos

Excellent verbal and written comms

Strong customer service

Problem-solving

Understanding customer concerns

Attention to detail

Multitasking

CRM proficiency

Calm under pressure

Computer skills

Simera SPK title (SPK)

Ferramentas

CRM systems

Descrição da oferta de emprego

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.