Call Center Representative

Jobtailor; Belém; Presencial; BRL 28 000 - 45 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a diligent Customer Support Associate to assist customers via phone, chat, and WhatsApp from Belém, Brazil. You will log interactions, identify needs, and coordinate with technical teams for on-site visits, ensuring high satisfaction.

The ideal candidate demonstrates strong communication, organization, and empathy, with a proactive approach to learn and adapt within a dynamic service environment.

Qualificações

• High school diploma or equivalent required.
• Proficiency in Microsoft Office and basic digital tools.
• Strong communication and interpersonal skills essential.
• Ability to learn quickly and adapt to new processes.

Responsabilidades

• Provide customer support via phone, chat, and WhatsApp.
• Assist customers through service channels and remotely.
• Record customer interactions in the system.
• Identify customer needs and transfer them to the appropriate department as needed.
• Coordinate technical visits for field support.
• Ensure customer satisfaction across all touchpoints.

Conhecimentos

Customer Support

Microsoft Office Proficiency

Excellent Communication Skills

Proactive Approach

Strong Organizational Skills

Attention to Detail

Teamwork Skills

Emotional Intelligence

Adaptability

Willingness to Learn

Formação académica

High School Diploma

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

• Provide customer support via phone, chat, and WhatsApp
• Assist customers through service channels and remotely
• Record customer interactions in the system
• Identify customer needs and, when necessary, transfer them to the appropriate department
• Coordinate technical visits for field support
• Ensure customer satisfaction

Requirements

• High school diploma
• Intermediate proficiency in Microsoft Office
• Excellent communication skills
• Proactive approach
• Strong organizational skills
• Discipline
• Responsibility and commitment
• Attention to detail when performing tasks
• Teamwork skills
• Adaptability
• Emotional intelligence
• Willingness to learn and develop professionally

Core Competencies

Demonstrates strong customer support capabilities through effective communication and problem-solving skills, ensuring customer satisfaction while managing interactions across various service channels. Proficient in Microsoft Office and committed to continuous professional development.

Highest-signal resume keywords

• Customer Support
• Microsoft Office Proficiency
• Excellent Communication Skills
• Strong Organizational Skills
• Attention to Detail

Hard Skills

• Customer Support
• Microsoft Office Proficiency

Soft Skills

• Excellent Communication Skills
• Proactive Approach
• Strong Organizational Skills
• Teamwork Skills
• Emotional Intelligence

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Satisfaction
• Service Channels
• Technical Support
• Adaptability
• Willingness to Learn