Junior Support Analyst

Jobtailor; Belo Horizonte; Presencial; BRL 45 000 - 71 000; Tempo integral

Resumo da oferta

Jobtailor is seeking a proactive Customer Support Specialist to address user requests by analyzing needs and delivering the best solutions.

You will support users via chat and email, document interactions, and collaborate with the Customer Success team to craft effective support strategies, ensuring service excellence according to company playbooks.

The role emphasizes knowledge of Sólides HR processes and strong communication, with a focus on engagement and continuous improvement.

Qualificações

• Clear communication skills
• Customer service experience
• Proactive, responsive approach
• Team spirit
• Zendesk knowledge preferred
• Knowledge of Sólides solutions and HR processes and day-to-day operations
• High School Diploma
• College Degree

Responsabilidades

• Resolve user requests by analyzing needs and providing the best solution
• Resolve outstanding requests within established deadlines and quality standards
• Provide customer support via chat and email
• Drive user engagement by demonstrating the value of the platform
• Document support interactions in accordance with team guidelines
• Work with the Customer Success team to develop customer support strategies
• Ensure service excellence by following company playbooks and processes
• Assist management with proactive customer support initiatives, providing feedback and identifying opportunities for improvement
• Support direct management with team-related matters by presenting and discussing issues and irregularities
• Develop thorough knowledge of Sólides solutions and HR processes

Conhecimentos

Clear communication skills

Customer service experience

Proactive, responsive approach

Team spirit

Formação académica

High School Diploma

College Degree

Ferramentas

Zendesk

Descrição da oferta de emprego

• Resolve user requests by analyzing needs and providing the best solution
• Resolve outstanding requests within established deadlines and quality standards
• Provide customer support via chat and email
• Drive user engagement by demonstrating the value of the platform
• Document support interactions in accordance with team guidelines
• Work with the Customer Success team to develop customer support strategies
• Ensure service excellence by following company playbooks and processes
• Assist management with proactive customer support initiatives, providing feedback and identifying opportunities for improvement
• Support direct management with team-related matters by presenting and discussing issues and irregularities
• Develop thorough knowledge of Sólides solutions and HR processes

Requirements

• Clear communication skills
• Customer service experience
• Proactive, responsive approach
• Team spirit
• Zendesk knowledge preferred
• Knowledge of Sólides solutions and HR processes and day-to-day operations
• High school diploma or college degree

Core Competencies

Demonstrates expertise in customer support and engagement, with a strong focus on resolving user requests and improving service excellence. Proficient in utilizing Zendesk and knowledgeable about Sólides solutions and HR processes.

Highest-signal resume keywords

• Customer Service Experience
• Clear Communication Skills
• Zendesk Knowledge
• Proactive Approach
• Knowledge of Sólides Solutions

ATS Optimization Keywords

Soft Skills

• Team Spirit
• Proactive Approach
• Clear Communication Skills

Certifications & Qualifications

• High School Diploma
• College Degree

Industry Keywords

• Customer Support
• HR Processes
• User Engagement
• Service Excellence
• Support Interactions

Tools & Technologies

• Zendesk